We’ve made an additional donation to the HEAT Fund to help individuals and families most in need pay their energy bill.
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By email or phone
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home@nspower.ca 1-800-428-62301-800-565-6051 (TTY/Hearing Impaired) 902-428-6108 (Fax)
You may reach our Customer Care Centre Monday to Friday 8am - 8pm
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Outage information and reporting: 1-877-428-6004
Our Customer Care Centre is here to help. Please call us with your questions or concerns. The Dispute Resolution Officer (DRO) is available for issues that customers haven’t been able to resolve with us directly. To reach the DRO please call 1-877-428-6202 or by email at nspdisputeresolution@gmail.com.
Note: The DRO is not an employee of Nova Scotia Power or the Nova Scotia Utility and Review Board. The DRO manages regulation based customer issues. This can include billing disputes involving usage and making payment arrangements.
Civic AddressNova Scotia Power Inc.1223 Lower Water StreetHalifax, NS B3J 3S8
Billing & Payments OnlyNova Scotia Power Inc.P.O. Box 848Halfiax, NS B3J 2V7View full list of payment locations
Corporate CorrespondenceNova Scotia Power Inc.P.O. Box 910Halifax, NS B3J 2W5
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Working around power lines is dangerous and requires a safe clearance report issued by Nova Scotia Power.
Learn about safe clearance
We encourage all customers to be prepared when bad weather is on the way in case of power outages.
Be prepared with our tips