Customer Service


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By email or phone


Outage Map

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online services

Contact Information

Customer Service
1-800-565-6051 (TTY/Hearing Impaired)
902-428-6108 (Fax)

You may reach our Customer Care Centre Monday to Friday 8am - 8pm

Outage Information

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Report an outage online

Outage information and reporting:


Dispute Resolution

Many customer issues can be successfully resolved by contacting the Customer Care Centre. If Customer Care is unable to resolve your concern, you may wish to contact the Dispute Resolution Officer (DRO).

To reach the DRO please call 1-877-428-6202 or by email at

Note: The DRO is not an employee of Nova Scotia Power or the Nova Scotia Utility and Review Board. The DRO manages regulation based customer issues. This can include billing disputes involving usage and making payment arrangements.




Civic Address
Nova Scotia Power Inc.
1223 Lower Water Street
Halifax, NS B3J 3S8

Billing & Payments Only
Nova Scotia Power Inc.
P.O. Box 848
Halfiax, NS B3J 2V7
View full list of payment locations

Corporate Correspondence
Nova Scotia Power Inc.
P.O. Box 910
Halifax, NS B3J 2W5

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