Customer Service

online services

  • MyEnergy Insights: 1-888-306-7797
  • Critical Peak Pricing Events: 1-833-366-1617

Find Quick Answers

Browse our FAQ


Outage Map

View Outage Map

Contact Information

Customer Service
1-800-565-6051 (TTY/Hearing Impaired)
902-428-6108 (Fax)

You may reach our Customer Care Centre Monday to Friday 8 a.m. - 6 p.m.

Outage Information

View outage map
Report an outage online

Outage information and reporting:


Dispute Resolution

Our Customer Care Centre is here to help. Please call us with your questions or concerns. The Dispute Resolution Officer (DRO) is available for issues that customers haven’t been able to resolve with us directly. You can reach the DRO through the contact information below.

Note: The Dispute Resolution Officer is not an employee of Nova Scotia Power or the Nova Scotia Utility and Review Board. The Dispute Resolution Officer is appointed by Nova Scotia Power to satisfy the Regulations of the Nova Scotia Utility and Review Board with respect to dispute resolution.


Civic Address
Nova Scotia Power Inc.
1223 Lower Water Street
Halifax, NS B3J 3S8

Billing & Payments Only
Nova Scotia Power Inc.
P.O. Box 848
Halifax, NS B3J 2V7

Corporate Correspondence
Nova Scotia Power Inc.
P.O. Box 910
Halifax, NS B3J 2W5
NSP_Site_Icon_Lightbulb_Grey__85x85_01 NSP_Site_Icon_Lightbulb_GreyYellow__85x85_02

Feedback for us?

Let us know. Please get in touch with us via our feedback form.