Customer Service 

  • Customer Service 

Important Update: Service Availability During Cyber Incident

Thank you for your patience as we work to restore systems impacted by a recent cyber incident.

While some of our internal systems are still being brought back online, many key services remain available—and we’re here to support you every step of the way.

Our team is working around the clock to ensure you stay informed and connected. Below, you’ll find up-to-date details on what’s currently available, what’s temporarily offline, and how to reach us if you need assistance.

Person Holding A Credit Card
Customer Services and Inquiries

For customer service and any inquiries, please contact us at
1-800-428-6230.

2 electrical engineers working on the lines
Outages and Electrical Emergencies

If you're experiencing an electrical emergency or need to report a power outage, please call us at 1-877-428-6004.

Available Services

You can call us at 1-800-428-6230 to request any of the following:

  • Connect Your Service
  • Move Your Service
  • Stop Your Service
  • Request a Permit
  • Request an Electrical Inspection
  • Request a Streetlight Repair
  • Request Tree Trimming
  • Request an Underground Cable Locate
  • Request a Residential Safe Clearance Report
  • Request a Commercial Safe Clearance Report
  • Request a Meter Removal
  • Request Meter Base Screw Removal

Services Available Online

 

Note:  Once you submit the form, you will receive a confirmation screen acknowledging that your submission has been successfully received. But please be aware that there may be some delays as we process requests using alternate systems.

What’s Temporarily Unavailable

Billing & Payments

Billing has been temporarily paused while we work to restore our systems.

  • No late fees will be charged
  • Your service will not be interrupted
  • Payments made through your bank have been received by our financial institution

    • We’ll continue to keep you updated and will share more information once billing resumes.

    Accessing Your MyAccount

    MyAccount is currently unavailable, including the ability to view or pay your bill online. If you have questions about your account, please call us at
    1-800-428-6230.

    Outage Map

    At this time, our reporting outages are temporarily offline. You can still report outages or emergencies by calling
    1-877-428-6004.

      Contact Us
    Customer Care hours: Monday to Friday 8:00 AM - 6:00 PM
    Outage Information

    You can view current outages through our interactive map. In addition you can also see estimated restoration times and more.

    View Outage Map

    Outage information and reporting: 1-877-428-6004

    Addresses

    Civic Address
    Nova Scotia Power Inc.
    1223 Lower Water Street
    Halifax, NS B3J 3S8
    Billing & Payments Only
    Nova Scotia Power Inc.
    P.O. Box 848
    Halifax, NS B3J 2V7
    View full list of payment locations
    Corporate Correspondence
    Nova Scotia Power Inc.
    P.O. Box 910
    Halifax, NS B3J 2W5

    Dispute Resolution

    Our Customer Care Centre is here to help. Please call us with your questions or concerns. The Dispute Resolution Officer (DRO) is available for issues that customers haven't been able to resolve with us directly. You can reach the DRO through the contact information below.

    Email: nspdisputeresolution@gmail.com

    Phone Numbers: 1-877-428-6202 | 902-428-6202

    Learn more on the Nova Scotia Energy Board website

    Note: The Dispute Resolution Officer is not an employee of Nova Scotia Power or the Nova Scotia Energy Board. The Dispute Resolution Officer is appointed by Nova Scotia Power to satisfy the Regulations of the Nova Scotia Energy Board with respect to dispute resolution.