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By email or phone: 1-800-428-6230
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home@nspower.ca 1-800-428-62301-800-565-6051 (TTY/Hearing Impaired) 902-428-6108 (Fax)
You may reach our Customer Care Centre Monday to Friday 8am - 8pm
Our Customer Care Centre is here to help. Please call us with your questions or concerns. The Dispute Resolution Officer (DRO) is available for issues that customers haven’t been able to resolve with us directly. You can reach the DRO through the contact information below.
nspdisputeresolution@gmail.com1-877-428-6202
Note: The Dispute Resolution Officer is not an employee of Nova Scotia Power or the Nova Scotia Utility and Review Board. The Dispute Resolution Officer is appointed by Nova Scotia Power to satisfy the Regulations of the Nova Scotia Utility and Review Board with respect to dispute resolution.
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Outage information and reporting: 1-877-428-6004
Civic AddressNova Scotia Power Inc.1223 Lower Water StreetHalifax, NS B3J 3S8
Billing & Payments OnlyNova Scotia Power Inc.P.O. Box 848Halifax, NS B3J 2V7View full list of payment locations
Corporate CorrespondenceNova Scotia Power Inc.P.O. Box 910Halifax, NS B3J 2W5
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