Browse our FAQ
By email or phone
View Outage Map
home@nspower.ca 1-800-428-62301-800-565-6051 (TTY/Hearing Impaired) 902-428-6108 (Fax)
You may reach our Customer Care Centre Monday to Friday 8am - 8pm
Our Customer Care Centre is here to help. Please call us with your questions or concerns. The Dispute Resolution Officer (DRO) is available for issues that customers haven’t been able to resolve with us directly. You can reach the DRO through the contact information below.
nspdisputeresolution@gmail.com1-877-428-6202
Note: The Dispute Resolution Officer is not an employee of Nova Scotia Power or the Nova Scotia Utility and Review Board. The Dispute Resolution Officer is appointed by Nova Scotia Power to satisfy the Regulations of the Nova Scotia Utility and Review Board with respect to dispute resolution.
View outage map Report an outage online
Outage information and reporting: 1-877-428-6004
Civic AddressNova Scotia Power Inc.1223 Lower Water StreetHalifax, NS B3J 3S8
Billing & Payments OnlyNova Scotia Power Inc.P.O. Box 848Halifax, NS B3J 2V7View full list of payment locations
Corporate CorrespondenceNova Scotia Power Inc.P.O. Box 910Halifax, NS B3J 2W5
Let us know. Please get in touch with us via our feedback form.
Heat pumps, electric water heaters, electric thermal storage - we can help you find the solution that’s right for you.
Find the energy product for you
Working around power lines is dangerous and requires a safe clearance report issued by Nova Scotia Power.
Learn about safe clearance
We encourage all customers to be prepared when bad weather is on the way in case of power outages.
Be prepared with our tips