home@nspower.ca 1-800-428-62301-800-565-6051 (TTY/Hearing Impaired) 902-428-6108 (Fax)
You may reach our Customer Care Centre Monday to Friday 8 a.m. - 6 p.m.
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Outage information and reporting: 1-877-428-6004
Our Customer Care Centre is here to help. Please call us with your questions or concerns. The Dispute Resolution Officer (DRO) is available for issues that customers haven’t been able to resolve with us directly. You can reach the DRO through the contact information below.
Email: nspdisputeresolution@gmail.comPhone: 1-877-428-6202
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Note: The Dispute Resolution Officer is not an employee of Nova Scotia Power or the Nova Scotia Utility and Review Board. The Dispute Resolution Officer is appointed by Nova Scotia Power to satisfy the Regulations of the Nova Scotia Utility and Review Board with respect to dispute resolution.
If you missed a call from us, you may be asked to contact our confidential message retrieval centre at 1-866-388-7881. Simply input the phone number associated with your account and then listen to your confidential message.
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Working around power lines is dangerous and requires a safe clearance report issued by Nova Scotia Power.
Learn about safe clearance
We encourage all customers to be prepared when bad weather is on the way in case of power outages.
Be prepared with our tips
Please get in touch with us and let us know how we can provide a better customer experience.