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home@nspower.ca 1-800-428-62301-800-565-6051 (TTY/Hearing Impaired) 902-428-6108 (Fax)
You may reach our Customer Care Centre Monday to Friday 8am - 8pm
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Outage information and reporting: 1-877-428-6004
Many customer issues can be successfully resolved by contacting the Customer Care Centre. If Customer Care is unable to resolve your concern, you may wish to contact the Dispute Resolution Officer (DRO).
To reach the DRO please call 1-877-428-6202 or by email at nspdisputeresolution@nspower.ca.
Note: The DRO is not an employee of Nova Scotia Power or the Nova Scotia Utility and Review Board. The DRO manages regulation based customer issues. This can include billing disputes involving usage and making payment arrangements.
Civic AddressNova Scotia Power Inc.1223 Lower Water StreetHalifax, NS B3J 3S8
Billing & Payments OnlyNova Scotia Power Inc.P.O. Box 848Halfiax, NS B3J 2V7View full list of payment locations
Corporate CorrespondenceNova Scotia Power Inc.P.O. Box 910Halifax, NS B3J 2W5
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