Outage Centre

Outage Centre

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WE TAKE A "SAFETY FIRST" APPROACH TO RESTORATION

As much as we prepare and harden our system against power outages, they do happen. We know our customers rely on electricity to power every moment of their day, so it’s our commitment to restore power as soon as we can. But no matter what, safety comes first. As illustrated, we address any public safety concerns first and move onto our high-voltage transmission lines and substations and then move into neighbourhood and area-specific restorations. Before we restore, it’s important we assess the damage to know what we’re dealing with, which is why you may see us in your neighbourhood but not yet have power. Our crews are safely working to restore your power as quickly as possible. We encourage customers to check our outage map and follow us on social media to stay informed with the latest outage news.

Learn more about the restoration process

Storm Safety and Preparedness

Preparedness is key

We encourage all customers to be prepared year-round, especially when bad weather is on the way in case of power outages. We recommend having batteries for flashlights (candles are not recommended), charging your devices, and gathering any other supplies that will help you keep comfortable while we work safely and quickly to restore your power. Ensure generators are properly installed (never install a generator indoors) by a professional for your safety. To avoid possible damage in the event of an electrical surge, turn off and unplug electrical equipment such as televisions.

Learn more ways to stay prepared

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Stay clear from hazardous situations

Being prepared can help you stay calm, but damages incurred during a storm can create unsafe conditions. Please consider all wires live, stay clear and report it to us. In the case of a flood, do not attempt to access your electrical panel if there is water in the immediate area. If you are using a generator, never operate it inside and always ensure you are following the operating procedures to stay safe.

Learn more safety tips for during a storm

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Assess your property & replenish supplies

Storms can cause electrical damage to individual properties that require a certified electrician to repair before we can safely restore the power to your home or business. If your meter mast is damaged, you will need to get an electrical contractor to make repairs before we can restore power. If you don’t know of an electrician in your area, give us a call and we’ll help contact one for you. You can also find a list of electricians at the link below who are ready to help. Ensure you refill your supplies to be ready the next time a storm hits.

Learn more on repairing damage after a storm

OUR CRITICAL CUSTOMER COMMUNICATION PROGRAM

Our Critical Customer Communication Program is designed for customers whose health is directly dependent on electricity, such as those requiring oxygen machine or dialysis.

THROUGH THIS PROGRAM, WE PROVIDE:

Advanced notice of planned power outages
Contact during unplanned power outages expected to last longer than four hours and information on the causes and expected time power will be restored.
Updates if the restoration time changes during repairs

IT’S EASY TO SIGN UP:

All you need is a letter from your doctor or registered medical service provider describing the type of home/critical care you currently receive that is dependent on electricity.

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