Our electrical system requires regular maintenance to ensure it is safe and operating efficiently.
Planned outages are typically scheduled in advance so that we can work safely on our system. The work may include emergency repairs, system upgrades, maintenance, and other infrastructure-related work such as pole replacements.
To do this work safely, power lines must be de-energized, which usually means an outage for some customers.
By planning an outage and coordinating the necessary work, our crews can help prevent a potential unplanned outage that can often be longer and more disruptive.
Scheduling outages provides our customers with advance notice of the impacts so you can prepare to be without power.
To select a date for a planned outage, we would look at several factors:
Date: January 13th, 2021** Postponed**
Start time: 10 AM
End time: 2 PM
Streets affected: Highway 207, Bellefontaine Rd, Hunter Ln, Lake Shore Dr, Petain Station Rd, Nova Ln, Blackberry Ln, Isaacs Pl, Adwell Rd, Hill Rd
Reason: 3-hour interruption sometime between 10am-2pm to complete pole replacement
Date: January 25th, 2021
Start time: 9:30 AM
End time: 1:30 PM
Streets affected:
Highway 337, Lakevale Heights Rd, North Lakevale Rd, Macneil Rd, Terag Ln
Reason: Pole replacement
Date: January 25th, 2021
Start time: 10 AM
End time: 2 PM
Streets affected: Rocky Rd, Union St
Reason: System upgrade
Date: January 27th, 2021
Start time: 9 AM
End time: 3 PM
Streets affected:
Highway 395, East Lake Ainslie Rd, Heritage Ln, Glenmore Rd, Gianders MTN Rd, Trout River Rd, MacDougall Ln, Twin Rock Rd
Reason: Replacing two poles
We will look at a variety of factors. Safety, weather conditions, availability of specialized crews and equipment, community events, and the impact to critical infrastructure and services are all taken into consideration when we select a date.
Most of the work must be performed during daylight hours to keep our customers and crews safe. By planning an outage and coordinating the necessary work, we may prevent a potential unplanned outage that can often be longer and more disruptive.
We aim to inform customers of a planned outage 24-48 hours in advance with an automated phone message. We also list planned outages on our website.
If an emergency repair is urgently needed, we may be unable to provide notice. Once the outage occurs, it will appear on the outage map with the reason for the interruption and the estimated time of restoration.
Its important that we have your up to date contact information. If you have a new phone number, please call Customer Care at 1-800-428-6230 to update your account.
We work to keep the scheduled date of a planned outage in place, but cancellations can occur due to adverse weather conditions or crew constraints if emergencies occur.
We will notify you of a cancelled outage by phone and also update our website.
