Planned Outages

Why we plan outages


Our electrical system requires regular maintenance to ensure it is safe and operating efficiently.

Planned outages are typically scheduled in advance so that we can work safely on our system. The work may include emergency repairs, system upgrades, maintenance, and other infrastructure-related work such as pole replacements.

To do this work safely, power lines must be de-energized, which usually means an outage for some customers.

By planning an outage and coordinating the necessary work, our crews can help prevent a potential unplanned outage that can often be longer and more disruptive.

How we plan outages


Scheduling outages provides our customers with advance notice of the impacts so you can prepare to be without power.

To select a date for a planned outage, we would look at several factors:

Safety

  • Safety is always our top priority. We need to ensure the work is done as safely as possible for our customers and crews.

Weather

  • Some work can’t be done in certain weather conditions. That’s why outages can be sometimes be cancelled at the last minute.

Schools

  • If an outage may affect a school, we try to ensure the work is completed when school is not in session.

Community Events

  • If there is a community event or celebration scheduled, we'll try to find another day.

Traffic Management

  • Some work may cause disruptions to traffic. We may need to work with municipal officials to coordinate the best solution.

Availability of Crews

  • Some work requires specialized crews and equipment. If this is the case, we must schedule work around their availability

Upcoming Planned Outages


Area: Downtown Halifax

Date:  August 10th, 2022

Start time: 2 AM

End time:  10 AM

Area affected:  Immediate area of Casino NS

Reason: supporting Cogswell Redevelopment project

 

Area: Middle River

Date:  August 10th, 2022

Start time: 10 AM

End time:  2 PM

Area affected:  Cabot Trail between Gold Brook Road and West Side Middle River

Reason: supporting temporary bride work

 

Area: Lewis Lake

Date:  August 11th, 2022

Start time: 9 AM

End time:  4 PM - 1 hour between these hours

Area affected:  Birch bear Run and Bear tooth Way

Reason: System upgrade work

 

Area: Hubley

Date:  August 11th, 2022

Start time: 9 AM

End time:  4 PM - 1 hour between these hours

Area affected: Granite Cove Drive, Holland Brook Run, Harlequin Court and area 

Reason: System upgrade work

 

Area: Lower Sackville

Date:  August 11th, 2022

Start time: 9 AM

End time:  3PM 

Area affected:  Riverside Drive/ Glendale Drive and surrounding side streets. 

Reason: System upgrade work

 

Area: Grand River

Date:  August 31st, 2022

Start time: 9:00 AM

End time:  3:00 PM

Area affected:  Soldier's Cove Road, St. Peter's Fourchu Road, Loch Lomond Road, Eastside Grand River Road, and side roads.

Reason: System upgrade work

 

Area: Brooklyn

Date:  August 31st, 2022

Start time: 11:59PM

End time:  September 1st, 2022 3:00AM

Area affected:  Highway 215 - Brooklyn, Newport Corner, Rawdon

Reason: System upgrade work

 

Area: Brookside/ Bible Hill

Date:  October 1st, 2022

Start time: 8:00AM

End time:  October 1st, 2022 10:00AM

Area affected:  Brookside Rd, Mountain Lee Rd, West North River Rd, Highway 311, and side roads.

Reason: To assist in power restoration resulting from Hurricane Fiona.

 

Area: Middlefield/ Caledonia/ Maitland Bridge Area

Date:  October 4th, 2022

Start time: 5:00 AM

End time:  5:15 AM

Area affected:  Middlefield, Caledonia and Maitland Bridge areas.

Reason: Emergency outage required to affect repairs resulting from impacts of Hurricane Fiona.

 

 

 

 

 

 

 

 

 

 

 

Frequently Asked Questions


How do you select the time and date for a planned outage?

We will look at a variety of factors. Safety, weather conditions, availability of specialized crews and equipment, community events, and the impact to critical infrastructure and services are all taken into consideration when we select a date.

Why can’t you plan outages at night or on weekends?

Most of the work must be performed during daylight hours to keep our customers and crews safe. By planning an outage and coordinating the necessary work, we may prevent a potential unplanned outage that can often be longer and more disruptive.

How do you inform customers?

We aim to inform customers of a planned outage 24-48 hours in advance with an automated phone message. We also list planned outages on our website.

If an emergency repair is urgently needed, we may be unable to provide notice. Once the outage occurs, it will appear on the outage map with the reason for the interruption and the estimated time of restoration.

Its important that we have your up to date contact information. If you have a new phone number, please call Customer Care at 1-800-428-6230 to update your account. 

Why do you cancel planned outages?

We work to keep the scheduled date of a planned outage in place, but cancellations can occur due to adverse weather conditions or crew constraints if emergencies occur.

We will notify you of a cancelled outage by phone and also update our website. 


More about how we maintain our system