Our electrical system requires regular maintenance to ensure it is safe and operating efficiently.
Planned outages are typically scheduled in advance so that we can work safely on our system. The work may include emergency repairs, system upgrades, maintenance, and other infrastructure-related work such as pole replacements.
To do this work safely, power lines must be de-energized, which usually means an outage for some customers.
By planning an outage and coordinating the necessary work, our crews can help prevent a potential unplanned outage that can often be longer and more disruptive.
Scheduling outages provides our customers with advance notice of the impacts so you can prepare to be without power.
To select a date for a planned outage, we would look at several factors:
Date: May 26th, 2022
Start time: 9 AM
End time: 3 PM
Area affected: Hescott St
Reason: System upgrades
Date: May 29th, 2022
Start time: 6 AM
End time: 8 AM
Area affected: Memorial Dr, McFarlane St, Elm St, Main St, Back Rd, Church St, Elgin St, Lower Herrett Rd, Windham Hill Rd, Miners Memorial Dr, Pond Dr, Industrial Park, Athol Rd, Lagoon St, Elm St, Rodney Rd, Starr St, South St, Elgin St, Black River Rd, Bells Ln, Cowan St, Harrison Ave, Hunter Ln, Victoria St, Dunn St, Fir St, Crossin St, Fraser Ln, Queen St, Lisgar St, Clarence St, Douglas Dr, Leckie St, Hall Dt, McGee Extension St, Elm St, Robertson Ave, McDougal St, Clarence St, Morris St, Smith St, Crossin St, Mechanic St, Highway 2, Terris St, Maggie St, Beaton Ln
Reason: Equipment repairs
Date: May 29th, 2022
Start time: 6 AM
End time: 8 AM
Streets affected: Red Head Rd, Private Ln, Baccaro Rd, East Baccaro Rd, West Baccaro Rd, Port La Tour Rd, Sears Ln, Lighthouse Rd, Old School House Rd, Wharf Rd, Chetwynd Cres, Joan’s Ln, Croweltown Rd, Smithville Rd, Christie’s Cove Rd, Church Rd, Blanche Rd, West Blanche Rd, Port Clyde Rd, Lake Rd, Upper Clyde Rd, Quinns Falls Rd, Happy Valley Ln, Mystery Ln, Cross Rd, Pulp Mill Rd, Oak Ln, Hemlock Ln, Clyde River Rd, Falls View Rd, Highway 309, Black Point Rd, Ingomar Rd, Shore Rd, Atlantic Rd, Greenwood Rd, Fire Hall Rd, Strangs Ln, Reynoldscroft Rd, Lyle Rd, Old Ferry Rd, Commercial St, Seal Point Rd, Cooperative Rd, Ferry Wharf Rd, Seal Point Rd, Cottage Ln, Round Bay Ferry Rd, Smithville Wharf Rd, Pond Rd, Thomasville Rd, Upper Port La Toour Rd
Reason: System upgrade work
Date: May 31st, 2022
Start time: 9 AM
End time: 1 PM
Area affected: Chipman Brook Rd, Pelton Mountain Rd, Sarsfield Rd
Reason: Pole replacement
Date: May 31st, 2022
Start time: 9 AM
End time: 3 PM
Area affected: Thornvale Ave, Birchdale Ave, Blenheim Terr
Reason: Tree Trimming
Date: May 31st, 2022
Start time: 10 AM
End time: 1 PM
Area affected: Highway 316, New Harbour Rd, Wharf Rd, Sangster Rd
Date: June 1st, 2022
Start time: 9:30 AM
End time: 1:30 PM
Area affected: Monks Head Rd, Pomquet Beach Rd, Cove Rd, Evangeline Ln, Pomquet Rd, Venedam Corner,
Reason: Critical Pole Replacement
Date: June 2nd, 2022
Start time: 9:30 AM
End time: 5:30 PM
Area affected: Kaulback St, Lavina Dr
Reason: Pole replacement and system upgrades
Date: June 2nd, 2022
Start time: 9:30 AM
End time: 12 PM
Area affected: Garden Court
Reason: System upgrades
Date: June 3rd, 2022
Start time: 9 AM
End time: 2 PM
Area affected: Ravines Dr
Reason: 1.5-hour interruption, sometime between 9am-2pm to complete equipment upgrades
Date: June 3rd, 2022
Start time: 10 AM
End time: 2 PM
Area affected: Walnut St
Reason: System upgrades
We will look at a variety of factors. Safety, weather conditions, availability of specialized crews and equipment, community events, and the impact to critical infrastructure and services are all taken into consideration when we select a date.
Most of the work must be performed during daylight hours to keep our customers and crews safe. By planning an outage and coordinating the necessary work, we may prevent a potential unplanned outage that can often be longer and more disruptive.
We aim to inform customers of a planned outage 24-48 hours in advance with an automated phone message. We also list planned outages on our website.
If an emergency repair is urgently needed, we may be unable to provide notice. Once the outage occurs, it will appear on the outage map with the reason for the interruption and the estimated time of restoration.
Its important that we have your up to date contact information. If you have a new phone number, please call Customer Care at 1-800-428-6230 to update your account.
We work to keep the scheduled date of a planned outage in place, but cancellations can occur due to adverse weather conditions or crew constraints if emergencies occur.
We will notify you of a cancelled outage by phone and also update our website.
