Our electrical system requires regular maintenance to ensure it is safe and operating efficiently.
Planned outages are typically scheduled in advance so that we can work safely on our system. The work may include emergency repairs, system upgrades, maintenance, and other infrastructure-related work such as pole replacements.
To do this work safely, power lines must be de-energized, which usually means an outage for some customers.
By planning an outage and coordinating the necessary work, our crews can help prevent a potential unplanned outage that can often be longer and more disruptive.
Scheduling outages provides our customers with advance notice of the impacts so you can prepare to be without power.
To select a date for a planned outage, we would look at several factors:
Date: August 10th, 2022
Start time: 2 AM
End time: 10 AM
Area affected: Immediate area of Casino NS
Reason: supporting Cogswell Redevelopment project
Date: August 10th, 2022
Start time: 10 AM
End time: 2 PM
Area affected: Cabot Trail between Gold Brook Road and West Side Middle River
Reason: supporting temporary bride work
Date: August 11th, 2022
Start time: 9 AM
End time: 4 PM - 1 hour between these hours
Area affected: Birch bear Run and Bear tooth Way
Reason: System upgrade work
Date: August 11th, 2022
Start time: 9 AM
End time: 4 PM - 1 hour between these hours
Area affected: Granite Cove Drive, Holland Brook Run, Harlequin Court and area
Reason: System upgrade work
Date: August 11th, 2022
Start time: 9 AM
End time: 3PM
Area affected: Riverside Drive/ Glendale Drive and surrounding side streets.
Reason: System upgrade work
Date: August 31st, 2022
Start time: 9:00 AM
End time: 3:00 PM
Area affected: Soldier's Cove Road, St. Peter's Fourchu Road, Loch Lomond Road, Eastside Grand River Road, and side roads.
Reason: System upgrade work
Date: August 31st, 2022
Start time: 11:59PM
End time: September 1st, 2022 3:00AM
Area affected: Highway 215 - Brooklyn, Newport Corner, Rawdon
Reason: System upgrade work
Date: October 1st, 2022
Start time: 8:00AM
End time: October 1st, 2022 10:00AM
Area affected: Brookside Rd, Mountain Lee Rd, West North River Rd, Highway 311, and side roads.
Reason: To assist in power restoration resulting from Hurricane Fiona.
Date: October 4th, 2022
Start time: 5:00 AM
End time: 5:15 AM
Area affected: Middlefield, Caledonia and Maitland Bridge areas.
Reason: Emergency outage required to affect repairs resulting from impacts of Hurricane Fiona.
We will look at a variety of factors. Safety, weather conditions, availability of specialized crews and equipment, community events, and the impact to critical infrastructure and services are all taken into consideration when we select a date.
Most of the work must be performed during daylight hours to keep our customers and crews safe. By planning an outage and coordinating the necessary work, we may prevent a potential unplanned outage that can often be longer and more disruptive.
We aim to inform customers of a planned outage 24-48 hours in advance with an automated phone message. We also list planned outages on our website.
If an emergency repair is urgently needed, we may be unable to provide notice. Once the outage occurs, it will appear on the outage map with the reason for the interruption and the estimated time of restoration.
Its important that we have your up to date contact information. If you have a new phone number, please call Customer Care at 1-800-428-6230 to update your account.
We work to keep the scheduled date of a planned outage in place, but cancellations can occur due to adverse weather conditions or crew constraints if emergencies occur.
We will notify you of a cancelled outage by phone and also update our website.
