Our electrical system requires regular maintenance to ensure it is safe and operating efficiently.
Planned outages are typically scheduled in advance so that we can work safely on our system. The work may include emergency repairs, system upgrades, maintenance, and other infrastructure-related work such as pole replacements.
To do this work safely, power lines must be de-energized, which usually means an outage for some customers.
By planning an outage and coordinating the necessary work, our crews can help prevent a potential unplanned outage that can often be longer and more disruptive.
Scheduling outages provides our customers with advance notice of the impacts so you can prepare to be without power.
To select a date for a planned outage, we would look at several factors:
Date: December 1st, 2020
Start time: 9 AM
End time: 5 PM
Streets affected: Kingswood Dr, Silverwood Dr, Calderwood Dr, Newlands Ave
Reason: Tree trimming
Date: December 3rd, 2020
Start time: 9 AM
End time: 3 PM
Streets affected: Lochiel Lake, Highway 7, West side Rd
Reason: Equipment upgrade
Date: December 3rd, 2020
Start time: 9 AM
End time: 5 PM
Streets affected: Angela Rd, Dillman Rd, Wyse Rd
Reason: 1.5-hour interruption sometime between 9am-5pm for system maintenance
Date: December 3rd, 2020
Start time: 9 AM
End time: 3 PM
Streets affected: Marshview Dr
Reason: 3-hour interruption sometime between 9am-3pm for system upgrade
Date: December 4th, 2020
Start time: 9 AM
End time: 2 PM
Streets affected: Chelmsford Place
Reason: 4-hour interruption sometime between 9am-2pm to complete equipment upgrades
Date: December 4th, 2020
Start time: 10 AM
End time: 3 PM
Streets affected: Willow St, Victoria St
Reason: Urgent pole replacement
We will look at a variety of factors. Safety, weather conditions, availability of specialized crews and equipment, community events, and the impact to critical infrastructure and services are all taken into consideration when we select a date.
Most of the work must be performed during daylight hours to keep our customers and crews safe. By planning an outage and coordinating the necessary work, we may prevent a potential unplanned outage that can often be longer and more disruptive.
We aim to inform customers of a planned outage 24-48 hours in advance with an automated phone message. We also list planned outages on our website.
If an emergency repair is urgently needed, we may be unable to provide notice. Once the outage occurs, it will appear on the outage map with the reason for the interruption and the estimated time of restoration.
Its important that we have your up to date contact information. If you have a new phone number, please call Customer Care at 1-800-428-6230to update your account.
We work to keep the scheduled date of a planned outage in place, but cancellations can occur due to adverse weather conditions or crew constraints if emergencies occur.
We will notify you of a cancelled outage by phone and also update our website.
