Planned Outages

Why we plan outages


Our electrical system requires regular maintenance to ensure it is safe and operating efficiently.

Planned outages are typically scheduled in advance so that we can work safely on our system. The work may include emergency repairs, system upgrades, maintenance, and other infrastructure-related work such as pole replacements.

To do this work safely, power lines must be de-energized, which usually means an outage for some customers.

By planning an outage and coordinating the necessary work, our crews can help prevent a potential unplanned outage that can often be longer and more disruptive.

How we plan outages


Scheduling outages provides our customers with advance notice of the impacts so you can prepare to be without power.

To select a date for a planned outage, we would look at several factors:

Safety

  • Safety is always our top priority. We need to ensure the work is done as safely as possible for our customers and crews.

Weather

  • Some work can’t be done in certain weather conditions. That’s why outages can be sometimes be cancelled at the last minute.

Schools

  • If an outage may affect a school, we try to ensure the work is completed when school is not in session.

Community Events

  • If there is a community event or celebration scheduled, we'll try to find another day.

Traffic Management

  • Some work may cause disruptions to traffic. We may need to work with municipal officials to coordinate the best solution.

Availability of Crews

  • Some work requires specialized crews and equipment. If this is the case, we must schedule work around their availability

Upcoming Planned Outages


 

Area: Dunmore/ Frasers Mills

Date: February 25th, 2021

Start time: 9 AM

End time: 11 AM

Streets affected: Dunmore Rd, South River Rd, West Side South River Rd, Frasers Mills Rd, Old Pinevale Rd

Reason: System upgrade to support Aliant High-speed project in area

 

Area: Dunmore/ St. Andrews

Date: February 25th, 2021

Start time: 1 PM

End time: 3 PM

Streets affected: Dunmore Rd, Pinevale Rd, West Side South River Rd, Frasers Mills Rd

Reason: System upgrade to support Aliant High-speed project in area

 

Area: Louisbourg

Date: February 25th, 2021

Start time: 9 AM

End time: 1 PM

Streets affected: Main-A-Dieu Rd, West Shore Rd

Reason: System upgrade

 

Area: Onslow

Date: February 26th, 2021

Start time: 9 AM

End time: 4 PM

Streets affected: Highway 2

Reason: 2-hour interruption sometime between 9am-4pm to complete equipment upgrade

 

Area: Arichat, D'Escousse area

Date: February 26th, 2021

Start time: 9 AM

End time: 4 PM

Streets affected: Lochside Rd, Rocky Bay Rd, Pondville Beach Rd

Reason: 30-minutes interruptions sometime between 9am-4pm to complete system maintenance

 

Area: Harmony

Date: February 26th, 2021

Start time: 10 AM

End time: 1 PM

Streets affected: Harmony Ridge Rd

Reason: System upgrade

 

Area: Heatherton

Date: February 26th, 2021

Start time: 9 AM

End time: 1 PM

Streets affected: Frasers Grant Rd, New France Rd, Glassburn Rd, Heatherton Guys Rd, Black Avon rd, Devison Ln, Meadowgreen Rd, Bailey Rd, Old Guysborough Rd

Reason: Pole replacement

 

Area: Haliafx

Date: February 26th, 2021

Start time: 9 AM

End time: 2 PM

Streets affected: Chelmsford Place

Reason: 4-hour interruption sometime between 9am-2pm to upgrade equipment

 

Area: Middle River

Date: February 27th, 2021

Start time: 10 AM

End time: 2 PM

Streets affected: Cabot Trail, West Middle River Rd, Aulds Rd, Dannie Neils Ln, Church Cross Loop, Goldbrook Rd, Maclennans Cross Rd, West Rd, 5416 Rd, Yankee Line Rd, Upper Westside Rd, Macintyre Rd, Bills Mountain Rd

Reason: System upgrade

 

Area: Malagash

Date: March 1st, 2021

Start time: 9 AM

End time: 4 PM

Streets affected: Blue Sea Rd

Reason: 2-hour interruption sometime between 9am-4pm to complete equipment upgrades

 

Frequently Asked Questions


How do you select the time and date for a planned outage?

We will look at a variety of factors. Safety, weather conditions, availability of specialized crews and equipment, community events, and the impact to critical infrastructure and services are all taken into consideration when we select a date.

Why can’t you plan outages at night or on weekends?

Most of the work must be performed during daylight hours to keep our customers and crews safe. By planning an outage and coordinating the necessary work, we may prevent a potential unplanned outage that can often be longer and more disruptive.

How do you inform customers?

We aim to inform customers of a planned outage 24-48 hours in advance with an automated phone message. We also list planned outages on our website.

If an emergency repair is urgently needed, we may be unable to provide notice. Once the outage occurs, it will appear on the outage map with the reason for the interruption and the estimated time of restoration.

Its important that we have your up to date contact information. If you have a new phone number, please call Customer Care at 1-800-428-6230 to update your account. 

Why do you cancel planned outages?

We work to keep the scheduled date of a planned outage in place, but cancellations can occur due to adverse weather conditions or crew constraints if emergencies occur.

We will notify you of a cancelled outage by phone and also update our website. 


More about how we maintain our system