Planned Outages

Why we plan outages

Our electrical system requires regular maintenance to ensure it is safe and operating efficiently.

Planned outages are typically scheduled in advance so that we can work safely on our system. The work may include emergency repairs, system upgrades, maintenance, and other infrastructure-related work such as pole replacements.

To do this work safely, power lines must be de-energized, which usually means an outage for some customers.

By planning an outage and coordinating the necessary work, our crews can help prevent a potential unplanned outage that can often be longer and more disruptive.

How we plan outages

Scheduling outages provides our customers with advance notice of the impacts so you can prepare to be without power.

To select a date for a planned outage, we would look at several factors:


  • Safety is always our top priority. We need to ensure the work is done as safely as possible for our customers and crews.


  • Some work can’t be done in certain weather conditions. That’s why outages can be sometimes be cancelled at the last minute.


  • If an outage may affect a school, we try to ensure the work is completed when school is not in session.

Community Events

  • If there is a community event or celebration scheduled, we'll try to find another day.

Traffic Management

  • Some work may cause disruptions to traffic. We may need to work with municipal officials to coordinate the best solution.

Availability of Crews

  • Some work requires specialized crews and equipment. If this is the case, we must schedule work around their availability

Upcoming Planned Outages

Area: Head Of Chezzetcook

Date: January 13th, 2021** Postponed**

Start time: 10 AM

End time: 2 PM

Streets affected: Highway 207, Bellefontaine Rd, Hunter Ln, Lake Shore Dr, Petain Station Rd, Nova Ln, Blackberry Ln, Isaacs Pl, Adwell Rd, Hill Rd

Reason: 3-hour interruption sometime between 10am-2pm to complete pole replacement

Area: Lakevale

Date: January 25th, 2021

Start time: 9:30 AM

End time: 1:30 PM

Streets affected: Highway 337, Lakevale Heights Rd, North Lakevale Rd, Macneil Rd, Terag Ln

Reason: Pole replacement


Area: Canso

Date: January 25th, 2021

Start time: 10 AM

End time: 2 PM

Streets affected: Rocky Rd, Union St

Reason: System upgrade


Area: East Lake Ainslie

Date: January 27th, 2021

Start time: 9 AM

End time: 3 PM

Streets affected: Highway 395, East Lake Ainslie Rd, Heritage Ln, Glenmore Rd, Gianders MTN Rd, Trout River Rd, MacDougall Ln, Twin Rock Rd

Reason: Replacing two poles









Frequently Asked Questions

How do you select the time and date for a planned outage?

We will look at a variety of factors. Safety, weather conditions, availability of specialized crews and equipment, community events, and the impact to critical infrastructure and services are all taken into consideration when we select a date.

Why can’t you plan outages at night or on weekends?

Most of the work must be performed during daylight hours to keep our customers and crews safe. By planning an outage and coordinating the necessary work, we may prevent a potential unplanned outage that can often be longer and more disruptive.

How do you inform customers?

We aim to inform customers of a planned outage 24-48 hours in advance with an automated phone message. We also list planned outages on our website.

If an emergency repair is urgently needed, we may be unable to provide notice. Once the outage occurs, it will appear on the outage map with the reason for the interruption and the estimated time of restoration.

Its important that we have your up to date contact information. If you have a new phone number, please call Customer Care at 1-800-428-6230 to update your account. 

Why do you cancel planned outages?

We work to keep the scheduled date of a planned outage in place, but cancellations can occur due to adverse weather conditions or crew constraints if emergencies occur.

We will notify you of a cancelled outage by phone and also update our website. 

More about how we maintain our system