Submit Your Meter Read Photo

While meters continue to accurately record energy use, the systems that connect customer meters with our billing system are still not working. While our teams work to rebuild those systems and secure connections from scratch, we have approximately 100 meter readers working to get actual meter readings from customer meters across the province. Many bills also continue to be estimated. During this time, we are not charging interest or late fees on outstanding balances.

If your meter has not yet been read and you are concerned about an estimated bill, you can take a photo of your meter display to provide us with an actual meter reading. We’ll use this information to adjust your bill based on your actual usage. Your bill could be higher or lower based on the reading you provide. 

Please note: It could take up to 7 business days to hear back from us to confirm the results of your request. Depending on the timing of your bill cycle, your meter read will be visible on either your next bill or the following one.

NOTE: We are unable to process photo meter reads for commercial customers, landlords, or those on our Time Varying Pricing Pilot, Net Metering or Time of Day programs.