Scam Alert

Due to the recent cyber incident, there has been an increase in fraudulent phone, text, social media posts, and websites posing as Nova Scotia Power. We encourage you to remain vigilant and cautious about any unsolicited communications that appear to be from Nova Scotia Power asking you to provide your personal information. If you are unsure about the legitimacy of any communications from our team, please confirm the contact information for our Customer Care Centre here.

Billing & Payments

We are actively responding to a cyber incident and working around the clock to restore all systems safely and securely.

Customer billing has been paused and our online customer portal MyAccount, including MyEnergy Insights and Efficiency Insights are currently not available. You will not be charged late fees or have your service disrupted as a result of this incident.

We apologize for this inconvenience and thank you for your patience. We will post updates on nspower.ca as we make progress and restore all services.