Billing & Payments

We are actively responding to a cyber incident and working around the clock to restore all systems safely and securely.

Customer billing has been paused and our online customer portal MyAccount, including MyEnergy Insights and Efficiency Insights are currently not available. You will not be charged late fees or have your service disrupted as a result of this incident.

We apologize for this inconvenience and thank you for your patience. We will post updates on nspower.ca as we make progress and restore all services.

Billing & Payments


We want your billing and payment experience with us to be easy and convenient.

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