Meter Reading
To provide customers with a bill based on their actual energy use, we have hired meter readers who are now gathering energy use data from residential and business meters across the province. Reading a meter takes only minutes and you do not need to be home for your meter to be read.
Our meter readers wear Nova Scotia Power branded clothing and have a Nova Scotia Power identification badge with the word "Contractor" in the blue stripe at the bottom of the badge.
If meter readers are unable to access your meter due to vegetation, pets, fencing, timing, or other circumstances, you will receive an estimated bill.
Estimated Bills
Estimated bills are based on an average of the previous energy used at your property during a similar time of year. When we are able to retrieve your current energy usage from your meter, your bill will be adjusted to reflect your actual usage.
We want to assure our customers that they will never pay for power they do not use. Any differences between estimated and actual usage will be addressed and accurately reflected in a future bill. We are not applying late charges or penalties on any outstanding balances, and we will communicate with customers before reintroducing any late fees on unpaid amounts. We do recommend paying the estimated amount, or close to it, to help manage account balances.