We understand that everyone's situation is unique. We are here to help and have flexible, interest-free payment plans.
Have questions about your power bill? We’re here to help. Klong from our Customer Care team breaks down everything you’ll find on your bill, and what it all means. Learn more about how to read your bill >
Consider Equal Billing
Equal Billing allows you to roll your current bill balance in with your annual usage for one predictable, interest-free monthly payment. This helps you manage your budget by spreading the cost of your annual electricity use over 12 equal months. Sign up today >
Nova Scotia Power in partnership with Efficiency Nova Scotia, are bringing support, solutions, and conversation directly into communities to help customers prepare for energy use during the winter. While the Customer Care team continues to be available to support customers over the phone (1-800-428-6230), these sessions are designed to give customers another option to speak in person with a member of our Customer Care team.
| Date | Community | Venue | Status |
| November 23, 2026 2pm - 6pm | Membertou | Membertou Sport & Wellness Centre | Upcoming |
| November 24, 2026 2pm - 6pm | Amherst | Amherst Fire hall | Upcoming |
| November 30, 2026 2pm - 6pm | Bridgewater | Bridgewater Fire Hall | Upcoming |
| December 1, 2026 2pm - 6pm | Middleton | Middleton Fire Department | Upcoming |
| Date | Community | Venue | Status |
|---|---|---|---|
| Thursday, December 11, 2025 | Yarmouth | Yarmouth Fire Hall 221 Pleasant St, Yarmouth, NS B5A 2K2 | Completed |
| Tuesday, December 16, 2025 | Port Hawkesbury | Port Hawkesbury Civic Centre 606 Reeves Street, Port Hawkesbury NS B9A 2R7 | Completed |
| Thursday, December 18, 2025 | Truro | Royal Canadian Legion – Colchester Branch No. 26 42 Brunswick Street, Truro, NS | Completed |
| Tuesday, January 13, 2026 | Middleton | Rosa M. Harvey Middleton & Area Library 45 Gates Ave, Middleton, NS B0S 0B2 | Completed |
| Wednesday, January 14, 2026 | Digby | Digby Fire Hall 163 First Ave, Digby, NS B0V 1A0 | Completed |
| Wednesday, February 25, 2026 | Guysborough | Chedabucto Lifestyle Complex 60 Green St, Guysborough, NS B0H 1N0 | Completed |
| Thursday, February 26, 2026 | Sydney, Membertou | Sydney River Fire Hall 36 Lewis Dr, Sydney, NS B1S 1T2 | Completed |
| Thursday, March 5, 2026 | Bridgewater | Bridgewater Fire Hall 81 Dominion Street, Bridgewater, NS B4V 2J9 | Completed |
| Thursday, April 30, 2026 | Chester | Royal Canadian Legion Branch 44 14 Union Street, Chester, NS B0J 1J0 | Completed |
| Thursday, May 28, 2026 | Amherst | Amherst Fire Hall 62 Albion St, Amherst, NS B4H 2W1 | Completed |
| Tuesday, June 23, 2026 | Sydney Mines | Sydney Mines Fire Hall 8 Elliot Street, Sydney Mines, NS B1V 2N2 | Completed |
Beginning in April 2025, we did not charge late fees on overdue accounts. During that time, we committed to providing customers with at least 60 days’ notice before late fees returned to ensure they had time, information, and options to address outstanding balances. On July 15, 2026 we notified customers that late fees would return on October 1, 2026.
It’s easy to sign up for Equal Billing. Just complete our online form or Call our Customer Care team at 1-800-428-6230 to learn more.
If you want to create a new MyAccount profile and go paperless, please give us a call at 1-800-428-6230 to start the process.
We recommend paying your bill through MyAccount or through your bank's website by setting Nova Scotia Power up as a payee.
Payments made through MyAccount, or your bank, will be applied to your account and reflected on your MyAccount dashboard and on your next bill. You may also confirm a recent payment by calling 1-800-428-6230 and using our self-service menu. Please have your account number ready to use this option.
We are working hard to continue strengthening the security of our systems by implementing additional safeguards to help prevent similar incidents in the future. There are numerous options to pay your Nova Scotia Power bill including through your bank via online banking.
We do recommend updating your password to help keep your account safe.
The MyAccount login page has a new look, and we’ve added some helpful features. After you sign in, you can update your password and security question on your new profile page. If you just want to view or pay your bill, select View & Pay Your Bill.
MyEnergy Insights remains unavailable following the cyber incident. Bringing MyEnergy Insights back is a priority and we are working hard to make that happen. We appreciate your patience and will notify customers once this tool is available again.
