Billing Process

We are continuing to provide billing to customers in two ways: physical meter reads and estimated bills. A meter read will provide you with a bill based on your actual energy use. If meter readers are unable to access your meter due to vegetation, pets, fencing, timing, or other circumstances, you will receive an estimated bill. Estimated bills are based on an average of the previous energy used at your property during a similar time of year.

When we are able to retrieve your current energy use from your meter, your bill and account will be adjusted to reflect your accurate usage. Customers will never pay for power they do not use.

Estimates will be based on last year's same time period usage and it may not reflect changes that have been made since then. When we are able to retrieve your current energy use from your meter, your bill and account will be adjusted to reflect your accurate usage. If you would like to discuss your bill, please call our Customer Care team at 1-800-428-6230.

At the top of your bill, there will be a note to confirm that your usage has been estimated for the billing period. Learn more about how to read your bill here >

We are not applying late charges or penalties on any outstanding balances, and we will communicate with customers before reintroducing any late fees on unpaid amounts.

Equal Billing remains an option for our customers. By signing up for Equal Billing, customers can spread out the cost of their annual bill over equal monthly payments. Making regular payments will help keep your bill balance from growing. We’re here to support you. Please talk to us if you have questions or would like to discuss payment options.

We will attempt to get physical meter reads for most customers and provide a bill based on actual energy use. If meter readers are unable to access your meter due to vegetation, pets, fencing, timing, or other circumstances, you will receive an estimated bill. We will continue to provide further updates as more information on timing becomes available.

In most cases, bills will be based on a similar ~60 day billing cycle that customers are used to seeing. There may be some exceptions. Please refer to your bill for more details.

When we resumed billing, we provided an estimated bill. For many customers, we are now able to provide a bill based on actual usage through a physical meter read. An adjustment for the actual power used will be reflected on your latest bill. Details on the billing period and charges for usage in kilowatt hours are outlined on your statement. Your adjustment also accounts for taxes and the provincial energy rebate.

Customers on Equal Billing will continue to be billed their current monthly amount. The regular mid-year review of your account that we do to verify if your monthly equal billing payment is in line with your actual usage will be delayed.

All Billing Process and Meter Reading updates above remain the same for your rate, however it is important to note the following:

It’s easy to sign up for Equal Billing. Call our Customer Care team at 1-800-428-6230 to learn more.

If you want to create a new MyAccount profile and go paperless, please give us a call at 1-800-428-6230 to start the process.