Billing


Can I pay using online banking?

Yes. Visit your bank's website and select Nova Scotia Power as a payee.

Can I set my own Equal Billing payment?

You can't set the payment, which is based on your estimated power use for the year, divided into 12 equal monthly payments.

You can change your habits to use less power, reducing the amount of electricity your annual calculation is based upon.

Can I set the due date for my monthly Equal Billing?

Equal Billing customers who also sign up on our automatic payment plan can select the date their payment comes out of the bank. Please note this is a separate service from customers registered on MyAccount who set their own recurring payments.

Do I have to stay on Equal Billing?

No. You can ask to be removed from the Equal Billing plan at any time. When you make the change, the balance owing on your account will need to be paid by the due-date shown on your last bill. This amount is shown as Total Amount Due on your bill.

Does the Equal Billing plan save me money?

No. Equal Billing can help you manage your budget by spreading the cost of your annual electricity use over 12 equal monthly payments.

Equal Billing customers pay the same energy rates as customers on the Bi-Monthly Billing Plan.

How can I see if my Equal Billing payments are covering my usage?

Once you’re on the plan, keep an eye on the Total Amount Due. This is your actual amount owing (or credited to your account). It reflects the power you’ve used and the Equal Billing payments you’ve made. This number will fluctuate throughout the year, since power use changes, but your Equal Billing payments are the same for 12 months.

Mid-year is a good time to take a close look and see if Equal Billing is working for you. If your summer bill shows a Total Amount Due of more than 3 times your monthly payment amount, you may want to contact us to see if your monthly payment should be changed. As the end of the year approaches, your Total Amount Due should be getting closer to zero.

If at any time you’re concerned the Equal Billing amount may not be enough to cover your power use for the year, call us. We can discuss whether your monthly payment should change.

How do I set up paperless billing?

When you sign up for MyAccount you are automatically signed up to receive your bills electronically. If you need support registering please visit Create or Manage You Account.

Why is the Equal Billing anniversary in January?

Your Equal Billing amount is recalculated in January because any rate changes take effect at the same time. This helps ensure your Equal Billing amount doesn't change throughout the year.

Why is there a mid-year review and adjustment of my account?

To ensure your monthly payment amount is on track with your most recent 12 months of usage, and you're closer to a zero balance at year-end. Learn more here.

Careers


Can I apply for more than one job at a time?

  Yes, you're welcome to apply for any jobs that you believe match your skills and career aspirations.

Can I submit my resume without applying to a specific job?

Yes, you can submit your resume to our database for future opportunities by sending us an email at Careers@nspower.ca

Do I have to answer all of the online questions even if the answers are in my resume?

Yes, questions with * are mandatory.

How do I apply for a job?

Applying for a job is simple! Once you’ve found a job that you’re interested in, click on the "Apply for this position" button, complete a profile, answer the job-specific questions and attach your resume.

How long do jobs stay posted on the site?

Most jobs are open for two weeks but others may stay open until the position is filled. It’s a good idea to visit the web site often.

Now that I have submitted my resume, How long will it take before I am contacted for an interview?

You will receive an acknowledgement that your resume has been received. After the closing date resumes are evaluated and we compile a shortlist of suitable candidates. Only applicants selected for the shortlist will be invited to attend an interview.

How long will you keep my resume?

Your application will be kept for a minimum of six months. However, to ensure the information is current, candidates are encouraged to regularly update their profile.

Is a cover letter required for all applications?

A cover letter is optional; however, it does help us to get to know you better.

Where can I learn more about Nova Scotia Power before applying?

You can learn more about us through different areas of our web site: how we generate electricity (page link), our renewable energy projects (Clean & Green), energy saving programs (/community/income-based-programs) and community engagement (/community/investments). Follow us on social media on Facebook (www.facebook.com/NovaScotiaPower), Twitter (www.twitter.com/nspowerinc), Instagram (www.instagram.com/nspowerinc), LinkedIn (https://www.linkedin.com/company/nova-scotia-power-dupl_name-10154300/) to see what we’re up to!

Why is salary information not listed on job postings?

For non-unionized positions, salary information is not listed on our job postings as we recognize that candidates may bring differing levels of skills, education and experience to our open postings. For unionized positions, salary information is available.

Will my personal information be protected when I submit my application?

Emera is committed to protecting personal information that is provided to us. All of the personal information collected when you submit your application will only be used for the purpose of recruitment and hiring.

MyAccount


Can I pay using online banking?

Yes. Visit your bank's website and select Nova Scotia Power as a payee.

How can I contact you?

Visit our Customer Service page to find all the ways you can contact us. 

How do I set up paperless billing?

When you sign up for MyAccount you are automatically signed up to receive your bills electronically. If you need support registering please visit Create or Manage You Account.

I can’t pay the full amount on my bill. How can I contact you?

You can call us or request an arrangement online through our Make A Payment Arrangement form. 

I'm moving. Can I transfer service in MyAccount?

Yes. Visit our Move Power form within MyAccount. Please give us 10 business days to move your connection, and please be advised that a security deposit may be required.

Some municipalities operate their own electric service. If you live in Antigonish, Berwick, Canso, Lunenburg, Mahone Bay or Riverport, please contact your local provider to request service. 

What is equal billing?

Our Equal Billing Plan can help you manage your budget by spreading the cost of your annual electricity use over 12 equal monthly payments. To learn if equal billing is right for you or to sign-up using our on-line form, visit Consider Equal Billing

Smart Meters


Are smart meters safe?

More than 70% of Canadian homes and businesses currently use smart meter technology. Our supplier, Itron, has successfully installed more than 80 million CENTRON® meters in North America, including 20 million OpenWay® CENTRON meters without any safety issues. The smart meters installed in Nova Scotia are the latest generation meter in this line called the OpenWay® Riva CENTRON Meter.

Smart meters are tested in accordance with safety standards established by a number of industry standards bodies. Our meters meet or exceed all government regulations and safety standards set by Measurement Canada and Health Canada Safety Code 6.

Smart meters in Nova Scotia also meet Underwriters Laboratories safety standard 2735. This safety standard is a written document that outlines the process in which smart meters are tested to help mitigate risk, injury, or danger. Underwriters Laboratories is an internationally recognized standard-setting organization which combines extensive safety research, scientific expertise, and an uncompromising focus on quality. Our supplier was required to provide us with smart meters approved by Underwriters Laboratories. In October 2018, they received a notice of completion and authorization to apply the Underwriters Laboratories mark, indicating that our meters complied with their safety requirements.

Do smart meters cause higher bills?

No. Energy use, the weather, and the number of days between meter readings are factors that can increase bills. Like all meters, smart meters measure consumption, but do not affect energy use. Like analogue and digital meters, smart meters are regulated by Measurement Canada and undergo rigorous and regular quality testing to ensure power consumption calculations are accurate.

Learn more about Measurement Canada regulations:

If your bill seems higher than usual, please contact Customer Care at 1.800.428.6230 and they will be happy to assist.

How do I read my new smart meter?

With more that 95% of homes and business in Nova Scotia now having smart meters – we continue to build the network and transition the meters to remote billing, meaning that in most cases in-person meter reads for billing purposes will no longer be required every two months.

We know some customers like to read their meter occasionally. Here’s how to read your smart meter:

  • Smart meters cycle through several screens before they display the kilowatt hours (“kWh”) reading. These screens are normal.
  • For residential customers, the screen that shows the kWh usage will appear with a code “d1” to the left. This screen also displays the kWh used.

Not sure if you have a smart meter? As pictured below, smart meters have a digital display, are branded with the name OpenWay® Riva, and in most cases have a blue label. 


Need help? Our Customer Care centre will be happy to walk you through the process. You can call them at 1.800.428.6230.

I have a Time-of-Day meter. What will my smart meter upgrade look like, and will my rates change?

Your time-of-day rates will remain the same with a smart meter, plus you’ll have access to all the benefits of smart technology.

TOD customers with an Electric Thermal Storage (“ETS”) unit connected to their meter may require a timer be installed at the same time as their smart meter.

  • If you require a timer - you will be contacted by an ETS contractor in your area who will book an appointment at a time that’s convenient for you and arrange to visit your property. It will take the electrician about an hour to install the timer. Once complete, the contractor will notify us, and we’ll schedule your meter upgrade. The upgrade takes less than 15 minutes to complete and you’ll  experience a momentary loss of power.
  • If you do not require a timer - our technician will simply remove your current meter and replace it with a new smart meter. This takes less than 15 minutes to complete, and you’ll experience a momentary loss of power. No appointment needed.

The timer being installed is called the OMRON Digital Daily Time Switch (H5F). A detailed guide about the timer, including lifetime warranty information can be found here.


I have solar panels on my home/business. Will I be able to access all the benefits of smart meters?

Yes! You will require a bi-directional smart meter – one that collects energy use data going into both your premise, and the grid, while also retaining the ability to transmit this information to our data centre. 

What are radio frequency emissions and do smart meters emit them?

All devices that use wireless communication produce radio frequency (“RF”) emissions, also referred to as “RF energy”. This includes everyday use items such as cellular phones, computers and wi-fi routers.

Health Canada’s Safety Code 6 sets the safe exposure limits for RF energy from wireless devices. The code reflects an ongoing review of published scientific studies related to safe human exposure to RF energy, including non-thermal effects. The OpenWay® Riva CENTRON meters installed in Nova Scotia adhere to Safety Code 6. In third-party testing conducted in October of 2020, a single smart meter installed on a detached residential home tested at 100x less than the safe exposure limit set by Health Canada’s Safety Code 6.

Since RF energy exposure levels in smart meters are far below Canadian and international safety limits, Health Canada does not require any precautionary measures to be taken. In cases where multiple smart meters are installed together, as in high-rise buildings, the total exposure levels from multiple smart meters are still far below Health Canada's RF energy exposure limits.

For more information, please visit Government of Canada, Radio Frequency Energy and Safety. This Health Canada website also provides more information about RF energy emitted from smart meters and why they do not pose a health risk.

What are the benefits of smart meters?

Some of the benefits of smart technology starting in 2022 include:
 
DAILY ENERGY USE INFORMATION 
Your NS Power MyAccount will be enhanced with MyEnergy Insights – a digital tool that analysis your home or business’ energy use and offers easy-to-understand information to help you better control how you use your power and manage costs.
 
NOTIFICATIONS
Set-up personal energy use and billing notifications to help you control costs.
 
IMPROVED RESPONSE
Smart meters help us understand when and where outages happen, allowing for a faster, more efficient response.
 
FASTER CONNECTION
Connecting and disconnecting power can be faster and easier with on-site appointments not always needed.
 
REMOTE METER READING
In most cases, property visits will not be required to read meters and there will be fewer estimated bills due to meter access issues.

 

What if I don’t want a smart meter? Can I opt out?

There is an opt out option available if you decide smart meters are not for you.

By opting out of a smart meter, you are choosing non-standard meter service from NS Power and will be charged a monthly fee for that service. This fee ensures that costs to manually read your legacy meter and maintain older systems and processes are not passed onto smart meter customers.

  • Customers whose meters are currently read every two months will pay a fee of approximately $4 per month. This fee and the number of times a meter is read annually, is subject to review and approval by the Nova Scotia Utility and Review Board (“UARB”).
    Customers will not be charged these fees or experience a change in the number of times their meter is read annually until approval is received from the UARB.
  • Customers whose meters are currently read every month will continue to have monthly reads and pay a fee of approximately $22 per month.

These fees are an estimate and will not be charged to customers until the smart meter upgrade is complete and approval is received from the UARB to begin charging fees. It is our expectation that the UARB will review existing rates, which includes meter reading costs and opt out fees at the time of the next General Rate Application. 

To opt out, you are required to review and submit an opt out acknowledgement form.

Complete the residential opt out form here.

Complete the business opt out form here.

Customers who opt out, can opt back in at anytime, at no cost.

What information do smart meters send?

Smart meters transmit energy use information, in an encrypted format, over a private and secure wireless network to our data centre. Smart meters do not transmit personal information. Our smart meters adhere to the National Institute of Standards and Technology (NIST) Interagency Report 7628 that sets guidelines for smart grid cybersecurity.

We take the privacy of customer information very seriously. We do not sell personal information and only share it with third parties in limited circumstances to provide services to customers.

The steps we take to protect customer information is outlined in our privacy policy.