Billing


  • How do I set up paperless billing?

    Now, when you sign up for MyAccount you are automatically signed up to receive your bills electronically. If you need support registering please visit Create or Manage You Account.

  • Do I have to stay on Equal Billing?

    No. You can ask to be removed from the Equal Billing plan at any time. When you make the change, the balance owing on your account will need to be paid by the due-date shown on your last bill. This amount is shown as Total Amount Due on your bill.

  • How can I see if my Equal Billing payments are covering my usage?

    Once you’re on the plan, keep an eye on the Total Amount Due. This is your actual amount owing (or credited to your account). It reflects the power you’ve used and the Equal Billing payments you’ve made. This number will fluctuate throughout the year, since power use changes, but your Equal Billing payments are the same for 12 months.

    Mid-year is a good time to take a close look and see if Equal Billing is working for you. If your summer bill shows a Total Amount Due of more than 3 times your monthly payment amount, you may want to contact us to see if your monthly payment should be changed. As the end of the year approaches, your Total Amount Due should be getting closer to zero.

    If at any time you’re concerned the Equal Billing amount may not be enough to cover your power use for the year, call us. We can discuss whether your monthly payment should change.

  • Why is there a mid-year review and adjustment of my account?

    To ensure your monthly payment amount is on track with your most recent 12 months of usage, and you're closer to a zero balance at year-end. Learn more here.

  • Why is the Equal Billing anniversary in January?

    Your Equal Billing amount is recalculated in January because any rate changes take effect at the same time. This helps ensure your Equal Billing amount doesn't change throughout the year.

  • Can I set the due date for my monthly Equal Billing?

    Equal Billing customers who also sign up on our automatic payment plan can select the date their payment comes out of the bank. Please note this is a separate service from customers registered on MyAccount who set their own recurring payments.

  • Can I set my own Equal Billing payment?

    You can't set the payment, which is based on your estimated power use for the year, divided into 12 equal monthly payments.

    You can change your habits to use less power, reducing the amount of electricity your annual calculation is based upon.

  • Does the Equal Billing plan save me money?

    No. Equal Billing can help you manage your budget by spreading the cost of your annual electricity use over 12 equal monthly payments.

    Equal Billing customers pay the same energy rates as customers on the Bi-Monthly Billing Plan.

  • Can I pay using online banking?

    Yes. Visit your bank's website and select Nova Scotia Power as a payee.

Careers


  • Will my personal information be protected when I submit my application?

    Emera is committed to protecting personal information that is provided to us. All of the personal information collected when you submit your application will only be used for the purpose of recruitment and hiring.

  • Why is salary information not listed on job postings?

    For non-unionized positions, salary information is not listed on our job postings as we recognize that candidates may bring differing levels of skills, education and experience to our open postings. For unionized positions, salary information is available.

  • Now that I have submitted my resume, How long will it take before I am contacted for an interview?

    You will receive an acknowledgement that your resume has been received. After the closing date resumes are evaluated and we compile a shortlist of suitable candidates. Only applicants selected for the shortlist will be invited to attend an interview.

  • Can I submit my resume without applying to a specific job?

    Yes, you can submit your resume to our database for future opportunities by clicking on “Want to send us your resume?” at the bottom of the job postings page.

  • How long will you keep my resume?

    Your application will be kept for a minimum of six months. However, to ensure the information is current, candidates are encouraged to regularly update their profile.

  • Can I apply for more than one job at a time?

      Yes, you're welcome to apply for any jobs that you believe match your skills and career aspirations.

  • Do I have to answer all of the online questions even if the answers are in my resume?

    Yes, questions with * are mandatory.

  • Is a cover letter required for all applications?

      A cover letter is optional; however, it does help us to get to know you better.

  • How long do jobs stay posted on the site?

    Most jobs are open for two weeks but others may stay open until the position is filled. It’s a good idea to visit the web site often.

  • How do I apply for a job?

    Applying for a job is simple! Once you’ve found a job that you’re interested in, click on the "Apply for this position" button, complete a profile, answer the job-specific questions and attach your resume.

  • Where can I learn more about Nova Scotia Power before applying?

    You can learn more about us through different areas of our web site: how we generate electricity (page link), our renewable energy projects (Clean & Green), energy saving programs (/community/income-based-programs) and community engagement (/community/investments). Follow us on social media on Facebook (www.facebook.com/NovaScotiaPower), Twitter (www.twitter.com/nspowerinc), Instagram (www.instagram.com/nspowerinc), LinkedIn (https://www.linkedin.com/company/nova-scotia-power-dupl_name-10154300/) to see what we’re up to!

MyAccount


  • How do I set up paperless billing?

    Now, when you sign up for MyAccount you are automatically signed up to receive your bills electronically. If you need support registering please visit Create or Manage You Account.

  • I can’t pay the full amount on my bill. How can I contact you?

    You can call us or request an arrangement online through our Make A Payment Arrangement form. 

  • How can I contact you?

    Visit our Customer Service page to find all the ways you can contact us. 

  • What is equal billing?

    Our Equal Billing Plan can help you manage your budget by spreading the cost of your annual electricity use over 12 equal monthly payments. To learn if equal billing is right for you or to sign-up using our on-line form, visit Consider Equal Billing

  • I'm moving. Can I transfer service in MyAccount?

    Yes. Visit our Move Power form within MyAccount. Please give us 10 business days to move your connection, and please be advised that a security deposit may be required.

    Some municipalities operate their own electric service. If you live in Antigonish, Berwick, Canso, Lunenburg, Mahone Bay or Riverport, please contact your local provider to request service. 

  • Can I pay using online banking?

    Yes. Visit your bank's website and select Nova Scotia Power as a payee.

Smart Meters


  • Are the radio frequency emissions from smart meters dangerous?

    Health Canada’s Safety Code 6 sets the safe exposure limits for radio frequencies from wireless devices. These guidelines are based on an ongoing review of published scientific studies related to safe human exposure to radio frequencies and were recently updated in 2015. Both Health Canada and the World Health Organization have concluded that radio frequencies produced by smart meters does not pose a public health risk.

  • What are radio frequencies?

    Electromagnetic fields (EMFs), radio waves, microwaves and wireless signals are collectively referred to as radio frequency (RF) energy. All devices that use wireless communication produce RF, including common household items such as baby monitors, Wi-Fi routers, and cellular phones.

  • Do smart meters cause fires?

    There are no reported cases of fires caused by the smart meter model we are adopting. We are using a newer generation meter than used in earlier rollouts, and will undergo more rigorous testing for safety, security and accuracy.

  • Are smart meters safe?

    Safety is always our first priority. Smart meters are currently used in 70% of Canadian homes and as a late adopter, we’ve had the opportunity to carefully review the technology. We are confident the meters used for our Smart Meter Upgrade are safe, accurate, and secure. All meters we use meet or exceed industry regulations and standards, which are in place to help ensure the health and safety of our employees and our customers. Our smart meters will adhere to a long list of standards established by third-party organizations such as:

    • Measurement Canada
    • American National Standard for Electricity Meters (ANSI) 
    • International Electro-technical Commission (IEC) 
    • Institute of Electrical and Electronics Engineers (IEEE) 
    • National Electrical Manufacturers Association (NEMA) 
    • Underwriters Laboratory

  • Will smart meters mean mandatory time-of-day rates?

    No. In the future, smart meters may enable us to provide our customers with more rate options, such as time-of-day, to best suit their lifestyle and energy use.

    Our first focus is on the successful deployment of smart meters and we’ll be talking to customers about future opportunities such as different rate options and technology applications in 2020.

     

  • Will time-of-day rates be available once the smart meter upgrade is complete?

    Not immediately. In the future, smart meters may enable us to provide you with more rate options to best suit your lifestyle and energy use. Our first focus is on the successful upgrade of smart meters and we’ll be talking to customers about future opportunities such as different rate options and technology applications once that occurs. Any new rate options proposed by Nova Scotia Power would need to be submitted, reviewed and approved by the UARB.

    We currently offer time-of-day rates to residential customers who have a certain type of home-heating system, and this is an option based completely on customer choice. For customers with Electric Thermal Storage (ETS) units – which basically store heat when time-of-day rates are lower at night, and then pump out heat during the daytime when rates are higher – time-of-day rates help save money.

     

  • Will power rates increase as a result of upgrading to smart meter technology?

    No, the smart meter upgrade will not impact current power rates. You will get the benefits of smart meter technology without paying more through electricity rates because smart meters will make our business more efficient, paying for the investment over time. 

  • How much will my smart meter cost me?

    There is no charge to upgrade to a new smart meter. Over the next 20 years, smart meters are estimated to reduce costs in the electricity system by approximately $38 million. This helps us keep rates stable and affordable for our customers. 

  • How will smart meters work in areas with limited cellular coverage?

    We are assessing the best options to serve customers in areas with limited cellular coverage. In some areas, range extenders will be installed to help bridge the gap between the meter and the collector, so energy usage data can be transmitted.

  • How will you collect, protect and share data collected by my meter?

    Nova Scotia Power takes the privacy of our customers’ personal information very seriously and protects and discloses customer personal information in accordance with the requirements set out in the Federal Personal Information Protection and Electronic Document Act. For more information on how we collect, use, and disclose personal information, see our Customer Privacy Policy.

    The data transmitted from the meter to the collector will be encrypted; this means that it is locked with a unique key and only accessible with the matching key owned by Nova Scotia Power. The collector then sends the encrypted data to our system where it will be unlocked and used to generate bills. In 2021, the data will also be available to you through your online account where you can view your energy usage in intervals as frequent as 15 minutes. You can access updates on your energy usage consumption daily.

  • What information will smart meters send?

    Smart meters will collect and send information related to electricity usage and power quality in a secure, encrypted format. They will not communicate information to Nova Scotia Power such as:

    • The specific electronics a customer is using throughout the day.
    • Customer names, addresses or account numbers. 

    NS Power takes the privacy of our customers’ information very seriously. We do not sell our customers’ personal information and only share it with third parties in limited circumstances, as described in our Customer Privacy Policy.

  • Will my new smart meter start communicating as soon as it’s installed?

    If a collector is within range of your smart meter, the smart meter will collect and send data as soon as it is installed. However, at that time we will still be finalizing our backend systems, so meters will continue to be read manually. Customers will be able to take advantage of smart meter benefits once the technology is turned on in 2021.

  • What are collectors and where will they be installed?

    Collectors relay data from the smart meters to our data centre. We have conducted site surveys to determine which wooden utility poles will be used to install approximately 550 collectors; installation work began in August 2019.

  • How will smart meters communicate energy usage information back to Nova Scotia Power?

    Nova Scotia Power is building a secure and private communication network (we will not be using your WiFi). When meters have been upgraded and the communication network is up and running, meters will use wireless communication to securely transmit your energy usage information from your meter to a collector located nearby. These collectors will then use the cellular network to relay energy usage information (or data) back to our main data centre.

  • What if I move into a house that doesn’t have a smart meter, how do I get my meter upgraded?

     You can call us at any time to have your meter upgraded at no additional cost.

  • What do I need to do while my meter is being upgraded?

    As long as the electric meter at your home or business can safely be accessed, you are not required to be present at the time of the upgrade. Please make sure nothing is preventing safe access to the meter, such as locked gates or doors, dogs or any other obstruction.

  • My current meter is located inside my home or business. What do I do?

    If your meter is located inside, we will reach out to you to book an appointment to upgrade your meter.

  • How long will the meter upgrade take for my home or business?

    Upgrading a meter typically takes between 10-15 minutes.

  • How can I verify my meter upgrade technician’s identity?

    Your meter technician will arrive in a co-branded vehicle and will be wearing co-branded safety gear with Nova Scotia Power and Tribus Services logos. Additionally, your technician will have an identification badge with the Nova Scotia Power logo and ‘Authorized Contractor’ included on it.

  • Who will be upgrading my new meter?

    Tribus Services was selected as the smart meter installation vendor for our meter upgrade based on a competitive procurement process, which highlighted the company’s extensive experience with smart meter installations across North America, including installing over 2 million smart meters in Canada.

  • Who do I call if I have any questions about smart meters?

    If you have questions about your smart meter upgrade and what it means for you, please get in touch with us.

    You can reach our Customer Care Centre from Monday to Friday 8:00 a.m. - 8:00 p.m. or email us at smartmeterinfo@nspower.ca

    1-800-428-6230 or 902-428-6230
    902-428-6108 (Fax)
    1-800-565-6051 (TTY/Hearing impaired)

  • When would I be charged these fees if I decide not to upgrade to a smart meter?

     These fees are an estimate and will not be charged to customers until the smart meter upgrade is complete and approval is received from the UARB to begin charging fees.

  • What are the fees if I decide to opt out from upgrading to a smart meter?

    The Utility and Review Board (UARB) set two options for customers who decide to opt out from upgrading to a smart meter:

    1. Customers whose meters are currently read every two months will move to two reads per year and pay a fee of approximately $4 per month.
    2. Customers whose meters are currently read each month will continue to have monthly reads and pay a fee of approximately $22 per month.

  • What if I do not want a smart meter?

    If you decide not to upgrade to a smart meter (opt out), you will be selecting a non-standard meter service and will be charged a fee based on cost recovery for manual meter reading. This ensures these costs are not passed on to all our customers.

    Opt-out form for residential customers

    Opt-out form for businesses 

  • Do I need to book an appointment?

    Majority of our customers will not need to book an appointment because meters are located outside and accessible. If your meter is located inside or if you have an Electric Thermal Storage (ETS) unit, we will call you to book an appointment prior to us upgrading in your community.

  • How do I get a smart meter?

    You will be contacted in advance of smart meter upgrades taking place in your community, which are expected to begin in late 2019 and be finished by early 2021. In most cases, nothing is required by you. Only customers with indoor meters that are inaccessible will require an appointment.

  • When will you be upgrading my meter?

    Beginning in late 2019, we will be upgrading meters and building our smart network in preparation for smart meter technology to be turned on in 2021.

  • Do I already have a smart meter?

    Big Tancook and Little Tancook islands use power line carrier (PLC) to communicate meter readings to Nova Scotia Power. Aside from the homes and business on these two islands, all our meters (approximately 500,000)  require manual readings approximately every 60 days.

  • What is a smart meter?

    Today,  your meter is read manually approximately every 60 days to produce a bill with basic information about energy usage. Smart meters will provide a safe, secure, and two-way connection between the meter and Nova Scotia Power, helping us provide a more reliable service to our customers, and helping you understand your own energy usage better.