MyEnergy Insights

If you have a MyAccount and a smart meter installed, you have access to MyEnergy Insights.

We’ll email you to the address on file. Once active, you’ll be able to access the portal from that email or by logging in to your MyAccount, anytime you like.  

If you don’t have MyAccount, sign up today—it’s free and easy to do.

When you have access to MyEnergy Insights, you’ll automatically be enrolled to receive email summaries of your energy use by billing period as well as high-usage alerts. You’ll also have the option to set billing notifications that will send an alert as you approach, and reach, the budgeted dollar amount of your choice, and/or mid-billing-period notifications of your current and projected electricity costs. These can help you better manage your electricity usage and bill. 

Energy use and billing notifications are available by email and SMS. You will receive SMS messages from 1-888-306-7797. To subscribe, or to change your preferences, log in to your MyAccount, click MyEnergy Insights, then click “Settings and Preferences”. 

A high-usage alert is triggered when there is a significant change from your average daily energy consumption. There are several reasons for why these alerts are triggered such as adjusting your home heating or cooling systems because of a drop or rise in temperature but they could also be a sign that there’s an issue with a large appliance, such as a fridge or water heater.

High-usage alerts can make you aware when your energy use is higher than usual. Typically, these spikes are a result of adjusting your home heating or cooling system because of a drop or rise in temperature, but they could also be a sign that there’s an issue with a large appliance, such as a fridge or water heater.

Customers who are signed up for MyAccount and eligible for MyEnergy Insights are automatically enrolled in high-usage-alerts. You can adjust your alerts or unsubscribe through your MyAccount and accessing the MyEnergy Insights portal, under the “Setting and Preferences” tab. 

Yes, you have several options for alert types and how you receive them. To change or adjust your usage alert preferences, simply access MyEnergy Insights, by signing in to MyAccount, and click “Settings and Preferences” from the top right dropdown menu. Here you can choose the energy use and billing notifications that are best for you.  

Customers who are signed up for MyAccount and eligible for MyEnergy Insights are automatically enrolled for monthly summaries and high-usage-alerts, but will need to select other notifications, such as budget alerts, based on their preferences. You can adjust your alerts or unsubscribe through your MyAccount and accessing the MyEnergy Insights portal, under the “Setting and Preferences” tab.

Projected bill notifications are typically sent midway through your bill cycle.

The data displayed in MyEnergy Insights is accurate and uses measurements from your smart meter. The tool then uses artificial intelligence to match the usage patterns of your home or business to display your monthly energy use by source - this breakdown is typically 80-90% accurate. To further improve its accuracy, we encourage you to complete the home or facility profile survey in the portal once you have access.

Not quite—it can take up to 48 hours for your most recent energy use data to be available. 

Yes. To access your data, you’ll need to log in to your MyAccount using your username and password. We take the responsibility of protecting your information very seriously. You can learn more about our company privacy policy here.

The data in MyEnergy Insights is based exclusively on energy charges and does not include other fees such as taxes or credits.

If you are a Rate 11 business, or currently enrolled in the Critical Peak rate plan, the Energy Charges section of your bill shows the two different rates you can be charged. In the portal under “Year” view of the “Cost” section, your two rates are combined into a single dollar value. So, your total cost is still represented, you just won’t see the breakdown of the two rates.

No, your equal monthly charges will remain the same.

As each of your profiles get access, you’ll be able to see up to 13 accounts within your MyAccount profile. If you have more than 13 accounts, you can still access MyEnergy Insights from the email notification you receive.