Building & Renovating

We are actively responding to a cyber incident and working around the clock to restore all systems safely and securely.

Customer billing has been paused and our online customer portal MyAccount, including MyEnergy Insights and Efficiency Insights are currently not available. You will not be charged late fees or have your service disrupted as a result of this incident.

We apologize for this inconvenience and thank you for your patience. We will post updates on nspower.ca as we make progress and restore all services.
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Some Online Services are Currently Unavailable

If you are looking to request an Electrical Permit, Inspection, Safe Clearance Report, Multi-Unit Meter Install, or Underground Cable Locate, please call us at 1-800-428-6230.

Building & Renovating

Are you building or renovating a commercial or multi-residential building? We can help make the process easy.

Planning and Approval

  • We recommend making an appointment with our Design Review Team before beginning construction and even before you submit initial plans to your municipality. We can help review your plans, and ensure our infrastructure meets your needs throughout the construction phase.
  • An important part of this initial planning stage is the review and approval of your electrical plans. Your electrical contractor or engineering firm should have plans ready in advance so we may identify any complex requirements needed during your construction phase. This could include a primary service, and the need for inspections of any civil work to ensure it meets standards.
  • We’ll identify and discuss any capital costs such as power line extensions so you can be fully informed before construction begins.
  • Once your project has municipal approval and timelines are in place, we’ll review takeaways from the Design Review Team including key dates for your temporary power needs, wiring and inspections, metering and occupancy.

Request an appointment with the Design Review Team

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Contact Us

By email or phone