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We estimate the cost of the electricity you are likely to use. (Electricity used in the past year [kilowatt hours] × energy rate [¢ per kilowatt hour]) / 12 This gives your monthly energy charge
Equal Billing
Know What to Expect With Equal Billing
Roll your current bill balance in with your annual usage for one predictable, interest free monthly payment.
Equal Billing can help you manage your budget by spreading the cost of your annual electricity use over 12 equal monthly payments. Meaning you have predicable payments no matter the season.
How Equal Billing Works
When you sign up for Equal Billing, your monthly payment is calculated based on the past year of electricity use at your address. After enrolling, you’ll receive a monthly bill instead of a bi-monthly one. Twice a year, we review your actual electricity use compared to what you’ve paid.
DID YOU KNOW?
Customers who heat with electricity often find the Equal Billing Plan especially helpful because it spreads out the seasonal increase in electricity costs during the winter months.
How is the monthly Equal Billing amount calculated?
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We then adjust the amount to reflect other items on your bill, such as: + Monthly base fee for service (and your extras like heat pump financing) + 14% HST - 10% provincial government rebate
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If you heat with electricity, we adjust the amount based on the average temperature of the previous year.
Compare Billing Plans
| Bi Monthly Billing | Equal Billing | |
|---|---|---|
| Bill frequency | Every 2 months | Monthly |
| How power use is billed | Your actual power used | 1/12 of annual estimated use in equal installments |
| What you do | This is our default billing plan | Sign up by completing this form. We will review and be in touch! |
| Reason to choose | You are comfortable with your power bill fluctuating every two months as your usage changes | You would prefer to pay a predictable, set amount with 12 equal payments and a mid-year reset |
“Signing up for Equal Billing has made a big difference for me. Now I know exactly what to expect each month, which makes budgeting so much easier, especially during the winter when our bills can be high.”
What to Expect Once You’ve Signed-up
The January 2026 review and update of equalized monthly payment amounts will not occur as usual. Learn more about the process.
Once signed up, we review your Equal Billing payments at specific times during the year to ensure they stay on track. Here’s what happens at each review.
Annual Review (Every January)
Every January, we compare the amount of power you actually used with the amount that was estimated. The difference is automatically rolled into the calculation for your new equal billing amount. All anniversary dates occur in January to coincide with other annual changes to your bill.
Mid-Year Review (Every July)
A mid-year review of your account will ensure your monthly equal billing payment is in line with your actual usage. If there is a large enough change in your usage, we will adjust your monthly payment amount on your July bill. This will be your monthly payment amount for the remainder of the year. If you are on track, then you will keep the monthly payment set and won’t hear from us.
Seasonal changes affect your energy use
Your energy use naturally changes over the course of the year. Discover what affects your electricity use, why your bill can fluctuate, and what tools, programs, and support are available to help you manage these household costs all year long.
Frequently Asked Questions
I received a higher than expected bill and I can't pay in full. What do I do?
We can include this bill amount along with your projected annual electricity usage and spread the costs over 12 equal payments. Equal Billing is an interest free payment option.
Does the Equal Billing plan save me money?
While you continue to pay the energy rate of the program that you are enrolled in, the Equal Billing Plan can help you manage your budget by spreading the cost of your annual electricity use over 12 equal monthly payments.
Can I set my own Equal Billing payment?
No, you can't set the payment. The monthly payment is based on your historic electricity use for the year, which is then divided into 12 equal monthly payments.
Can I set the due date for my monthly Equal Billing?
If you sign up for our automatic payment plan, you can select the date their payment comes out of the bank. Please note that this is a separate service for customers registered on MyAccount who set their own recurring payments.
Why is the Equal Billing anniversary in January?
Your Equal Billing amount is recalculated in January because any rate changes take effect at the same time. This helps ensure your Equal Billing amount doesn't change throughout the year.
Why is there a mid-year review of my account?
To ensure your monthly payment amount is on track with your most recent 12 months of usage, and you're closer to a zero balance at year-end. Learn more here.
How can I see if my Equal Billing payments are covering my usage?
Once you’re on the plan, keep an eye on the Total Amount Due. This is your actual amount owing (or credited to your account). It reflects the power you’ve used and the Equal Billing payments you’ve made. This number will fluctuate throughout the year, since power use changes, but your Equal Billing payments are the same for 12 months.
Mid-year is a good time to take a close look and see if Equal Billing is working for you. If your summer bill shows a Total Amount Due of more than 3 times your monthly payment amount, you may want to contact us to see if your monthly payment should be changed. As the end of the year approaches, your Total Amount Due should be getting closer to zero.
If at any time, you’re concerned the Equal Billing amount may not be enough to cover your power use for the year, call us. We can discuss whether your monthly payment should change.
Do I have to stay on Equal Billing?
No. You can ask to be removed from the Equal Billing plan at any time. When you make the change, the balance owing on your account will need to be paid by the due-date shown on your last bill. This amount is shown as Total Amount Due on your bill.