Paperless Billing

Paperless Billing


Make the convenient and environmentally-friendly choice to go paperless and receive your bills online.
   

Paperless billing is a convenient, paperless summary of your bill emailed directly to your inbox. The email notification provides your amount owing, payment due date, and the option to view your full bill and usage history. Your electronic bill looks exactly the same as your paper bill.

 

NSP_Site_Icon_LightBulb_Blue_50x50It's secure: Keeping your information confidential is our top priority.

 

NSP_Site_Icon_Chat_Blue_50x50Set reminder: To ensure you never miss your payment.

 

NSP_Site_Icon_House_Blue_50x50It's accessible: Have payment history, bill balance, amount owing - all at your fingertips. 



   

HOW TO SIGN UP


Simply create a MyAccount profile and you'll be automatically signed up for paperless billing. 

SET UP RECURRING PAYMENTS


Once you've opted to go paperless you can also set up reoccurring payments to make managing your electricity account a breeze.NSP_Site_YourHome_EnergyProd_FamilyOfThree_440x345

1. Login to MyAccount.

2. Select Billing and Payments.

3. Go to the Payment section and select “View & Add Payment Accounts”.

4. Add your bank account information to your profile –agree to the Pre-Authorized Payment terms by clicking the check box.

5. You may now set up a reoccurring payment or make one-time payments.

When setting up a recurring payment if you select the default option, Automatic, the total amount of the bill will be extracted from your payment account. For equal billing customers, this would be your monthly budget amount. Automatic payments will begin with the next bill issued after your chosen start date; any current balance should be paid separately.

FAQS:


  • How do I set up paperless billing?

    Now, when you sign up for MyAccount you are automatically signed up to receive your bills electronically. If you need support registering please visit Create or Manage You Account.

  • How can my scheduled payments be changed or canceled?

    When the payment status is SCHEDULED, you can still change the payment amount or cancel the payment. To do this, go to the payment section of MyAccount.

    Once the payment status is changed to PENDING, it cannot be canceled or modified. Contact Customer Care if you paid an account in error and need to make adjustments. You can reach us at 1-800-428-6230.

  • What does the payment status mean?

     When a recurring payment is made on e-pay it goes through a few different stages as it is processed.

    • An upcoming payment due to be withdrawn from your account will display as SCHEDULED.
    • At the time of the withdrawal the status changes to PENDING. Once the payment has been processed by the bank it will change to either APPROVED or REJECTED.
    • Payments made toward bills outside of e-pay will be displayed in the Payment section with an APPROVED or REJECTED status.

    Payment status can be monitored as it goes through different stages of processing. This can be done from the Payment section of the portal.

  • How do I change or cancel self-serve payments?

    To cancel self-serve payments:

    1. Login to MyAccount.
    2. Select Billing and Payments.
    3. Go to the Payment section and select “View & Add Payment Accounts".
    4. Edit your bank account information, delete the bank account information or add another payment account.

  • How can I use my Credit Card?

     We accept Visa or MasterCard payments using EZPay. Learn more about our payment options.