Submit Electrical Claim

Electrical Claims

We are committed to providing you with dependable power. Every year, we invest millions of dollars in efforts to strengthen over tens of thousands of kilometers of distribution and transmission power lines throughout the province. However, there are times when we do experience outages due to adverse weather conditions or failure beyond our control.

If damages are caused by weather related outages, wildlife, a motor vehicle accident, or other causes beyond our control, NS Power is not liable. If damages are related to negligence by us, you may be reimbursed for your loss.

file a claim within MyAccount


Claims Process

1. Complete Claim Request Form

In the form, you will need to provide the following information:

  • Contact information
  • Description of damage
  • Documentation of damage (photos or video)
  • Receipts if replaced/repaired
  • Date the damage occurred

2. Nova Scotia Power Investigation

A customer care representative will contact you within 4 to 7 business days. In more complex cases, the investigation can take up to 30 days. The investigator may contact you directly to ask for additional information. Please do not throw out the damaged items.

3. Claim Accepted

If your claim is accepted, NS Power will pay the depreciated value of the item(s) that are not repairable. You will receive compensation based on documentation and an evaluation by a NS Power assessor.

4. Claim Rejected

Please contact your insurance provider to see if the damage is covered under your existing plans.