We are committed to providing you with dependable power. Every year, we invest millions of dollars in efforts to strengthen over tens of thousands of kilometers of distribution and transmission power lines throughout the province. However, there are times
when we do experience outages due to adverse weather conditions or failure beyond our control.
If damages are caused by weather related outages, wildlife, a motor vehicle accident, or other causes beyond our control, we are not liable. If damages are related to negligence by us, you may be reimbursed for your loss.
Please note: Claim applications must be submitted within 10 days of the damage occurring. In cases of large storms, customers will have 30 days to file a claim with us.
file a claim with within MyAccount