Blog Listing
Community Reliability Meeting: A Letter to Albert Bridge
Thank you for joining us at our second reliability meeting in your community. If you weren't able to attend, here's a helpful recap of what we discussed with your neighbours.
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Community Reliability Meeting: A Letter to River Hebert-Joggins
We are committed to keeping you informed and making sure you have the reliable power service you deserve. Here is a recap of the recent reliability meeting in your community.
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Community Reliability Meeting: A Letter to Tatamagouche & Surrounding Communities
Thank you for those who joined us at this community meeting. If you were unable to attend, here's a recap of the highlights.
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Community Reliability Meeting: A Letter to Queens County
Thank you to everyone who recently attended our community meeting in Queens County. We truly appreciated the chance to engage in thoughtful conversation and address your questions in person.
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Community Reliability Meeting: A Letter to Hammonds Plains & Lucasville
Thank you to those who recently joined us at the community meeting in Hammonds Plains. We appreciate the opportunity for meaningful, engaging conversation and to answer your questions directly.
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Our ongoing commitment to reliability
Our customers deserve power they can count on. To ensure we are providing reliable service, there are performance standards in place that are set by the Nova Scotia Energy Board.
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Community Reliability Meeting: A Letter to Merigomish
We know our customers have been challenged and frustrated by outages and we want you to know what we're doing to improve reliability in your community.
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Community Reliability Meeting: A Letter to Glace Bay
Members of our team recently held a community meeting in Glace Bay to talk about recent power outages and what we are doing to improve reliability of service.
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Creating a stronger, more resilient electrical grid
We’re building the grid of the future—one that uses real-time monitoring and automation to more quickly detect and address issues on the power grid.
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What caused power outages in 2024?
We get a lot of questions on what causes the power outages, so we're breaking down the outages from last year.
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The ins and outs of planned outages
We know that you count on reliable service to power your daily lives. We’re committed to our plan to improve reliability and strengthen our electrical system. To perform some of this work, there are times when we need to schedule planned power outages.
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Community Reliability Meeting: A Letter to Merigomish
Members of our Reliability team recently held a community meeting in Merigomish to talk about reliability of power service. We know our customers have been challenged and frustrated by outages and we want you to know we take our commitment to improving reliability seriously.
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Community Reliability Meeting: A Letter to Victoria County
Members of our Reliability team had a great conversation with community members and elected officials in Victoria County at a recent community meeting to talk about reliability of service in their area.
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Community Reliability Meeting: A Letter to Lunenburg County
We recently had the opportunity to work with local officials to hold a community meeting to talk about reliability of service in Lunenburg County. Director of Reliability, Paul Dandurand, is expanding upon our investments and efforts to improve reliability in the area.
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Powering Your Community: Meet our Reliability Advisors
Meet our Reliability Advisors: The team dedicated to working with customers to answer questions and communicate the work we’re doing in their community to reduce power outages.
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You Asked, We Answer: What caused Saturday’s transmission line outage?
We asked Jill Searle, Director of Control Centre Operations, to explain this weekend’s transmission line outage and answer your most asked questions.
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Electricity 101: Our Substations
Have you ever wondered how electricity travels to your home? Or about what happens after electricity is made in our power plants? We asked Adam King, Manager of Substation Operations, to tell us a little bit about the role substations play in delivering electricity to our communities.
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You Asked, We Answer: Storm Outages
We asked our Storm Lead, Jill Searle, to answer some of the most common questions related to power outages.
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You Asked, We Answer: Outages & Estimated Restoration Times
During a power outage, our team uses the best information we have at the time to give customers the most accurate estimate of when they can expect their power to be restored.
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Collaborating With Communities on Our Energy Future
We have a collective mission to reduce greenhouse gas emissions and fight the effects of climate change. With that comes an entirely new clean energy and clean tech sector that is playing a key part in the province’s economic future. Nova Scotia Power has an important role in supporting the historic growth and development we are seeing—and we recognize the critical role that municipalities play, too. Together we can make big changes happen for the future of our communities.
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How we plan and stay prepared for storms
Storm season is here, which means planning and preparing for some powerful storms. We’re sharing how we stay prepared for storm season and proactively maintain and storm-harden the grid.
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You Asked, We Answer: What happened this past weekend with the extreme temperatures?
This past weekend, we experienced record-breaking extreme cold weather conditions, which led to some power outages. You asked us a lot of important questions, and we’re answering the top ones.
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What to expect this winter storm season and how to stay prepared
We chatted with Bob Robichaud, Warning Preparedness Meteorologist with Environment and Climate Change Canada, and Jason Mew, Incident Management Director at the Nova Scotia EMO, about what to expect this season and how to stay prepared.
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You Asked, We Answer: Extreme weather and our power grid
Reliability Engineer, Julius Mantolino explains what’s happening with our weather, how it’s impacting our grid and what we're doing to storm-harden it.
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You Asked, We Answer: Why don’t you run more powerlines underground?
When power outages happen, one of the top questions we hear from you most is “Why don’t you bury the powerlines?”. We're breaking down the answer further.
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Cleaning up after Fiona
Hurricane Fiona was historic, and our storm response effort was too. More than three weeks after hurricane-force winds swept across the province, the cleanup continues.
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At the ready during hurricane season
As you may have heard, this hurricane season might be stormy! To help you stay prepared, here's a breakdown of what you should expect this season.
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In the Spotlight: Women in linework
National Lineworker Day is an opportunity to celebrate some of our dedicated women in linework, who work day and night, and through every type of weather to keep you connected.
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Creating smarter homes and greener communities, together
By integrating new technologies, we’re able to better manage increased demand for clean electricity while offering you more choice and control.
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You Asked, We Answer: Winter storm season
Looking back on the last two months, we wanted to recognize how challenging storms can be, specifically power outages caused by the last seven back-to-back storms.
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Tufts Cove: Over five decades of power generation
You may know about its rich history and photogenic chimneys, but have you ever wondered what goes on inside the iconic Tufts Cove facility? Plant Manager, Lynne Drover took us on a tour and told us all about its ins and outs of making electricity.
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You Asked, We Answer: Supplying power during a zombie apocalypse
A while back, a customer asked us: If zombies took over earth how long could you keep supplying power to survivors? Would wind mills just keep turning? Find out how we think we would hold up and continue delivering power to our customers if (when?) that happens.
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You Asked, We Answer: Preventing Power Outages & Strengthening Our System
From tree trimming, to upgrades to our infrastructure, to new technology, there’s a lot that goes into keeping the lights on and strengthening our electrical system—for today, and the future.
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Performance Standards 101
Our customers expect and deserve reliable electricity service. That’s why we're held accountable to annual performance standards that measure how well we do to keep service reliable and respond to our customers in a timely manner.
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Outage Restoration 101
When an outage happens, our crews do everything they can to repair damage and get the lights back on for customers. If you’ve ever wondered why you sometimes need to wait for your power to be restored, here are a few things to keep in mind about our restoration process.
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Women in Energy: Tia Crouse’s Story
As a Chemical Lab Technician at our Tufts Cove Generating Station, Tia works to make power for Nova Scotians. It’s Tia’s job to test boiler water chemistry and run the water treatment plant—making sure the turbines and boilers run safely so that Nova Scotians have electricity when they need it, everyday.
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