Customer Service

Important Update: Service Availability During Cyber Incident

As we work to restore systems impacted by a recent cyber incident, some of our internal systems are still being brought back online. We thank you for your patience.
On this page you’ll find up-to-date details on what’s currently available, what’s temporarily offline, and how to reach us if you need assistance.
Currently data updates in MyEnergy Insights are temporarily paused.

Report an Outage

If your power is out, let us know as soon as possible. Reporting helps us respond faster and restore service safely.

REPORT NOW

View the Outage Map

You can view current outages through our interactive map. You can also see estimated restoration times and more.

VIEW MAP

Understanding Your Bill

We are providing billing to customers in two ways: estimated bills and physical meter reads.

LEARN MORE

Services Available Online

Sign Up for MyAccount Request a Wiring Permit Request an Electrical Inspection Underground Cable Locate Request Report Suspicious Activity

File an Electrical Claim Fault Level Request Request a Line Rebate Submit Meter Read Photo

Note: Once you submit the form, you will receive a confirmation screen acknowledging that your submission has been successfully received. But please be aware that there may be some delays as we process requests using alternate systems.

Contact Us

Phone: 1-800-428-6230
Fax: 902-428-6108

Customer Care hours: Monday to Friday 8:00 AM - 6:00 PM

Services Available by Phone

You can call us at 1-800-428-6230 to request any of the following:

Connect Your Service
Move Your Service
Stop Your Service
Send Your Meter Read
Sign Up for Equal Billing

Update Your Account Information
Report a Payment
Make a Payment Arrangement
Change Your Rate Class

Request Tree Trimming
Request a Streetlight Repair
Request a Safe Clearance Report
Request a Meter Removal
Request Meter Base Screw Removal

Addresses

Civic Address
Nova Scotia Power Inc.
1223 Lower Water Street
Halifax, NS B3J 3S8

Billing & Payments Only
Nova Scotia Power Inc.
P.O. Box 848
Halifax, NS B3J 2V7
View full list of payment locations

Corporate Correspondence
Nova Scotia Power Inc.
P.O. Box 910
Halifax, NS B3J 2W5

Dispute Resolution

Our Customer Care Centre is here to help. Please call us with your questions or concerns. The Dispute Resolution Officer (DRO) is available for issues that customers haven't been able to resolve with us directly. You can reach the DRO through the contact information below.

Email: nspdisputeresolution@gmail.com

Learn more on the Nova Scotia Energy Board website

Note: The Dispute Resolution Officer is not an employee of Nova Scotia Power or the Nova Scotia Energy Board. The Dispute Resolution Officer is appointed by Nova Scotia Power to satisfy the Regulations of the Nova Scotia Energy Board with respect to dispute resolution.