Contact Us

Contact Us

Ask kim

Looking for answers on our website? Our virtual Customer Service Representative, Kim, is always ready to help you find the information, tools and answers you need.

Customer Service

We offer a number of convenient online tools in our Self-Service Options section.

You may reach our Customer Care Centre from Monday to Friday 8:00 am - 8:00 pm. 

If you are looking to set up a payment arrangement or report a payment, call us and choose option 3 from our phone menu to use our automated telephone feature.

Contact us about billing, account or payment inquiries at:

  • 1-800-428-6230 or 902-428-6230
  • 902-428-6108 (Fax)
  • 1-800-565-6051 (TTY/Hearing impaired)

Power Outage Information

24-hours a day, you may listen to up-to-date restoration information and report a power outage, electrical hazard or damage to NS Power equipment.

  • 1-877-428-6004

View real-time power outages and estimated restoration times.

PROVIDE US WITH YOUR FEEDBACK

Are you a customer? Connect with us through our feedback form or email us at home at nspower.ca.

Are you a vendor or service provider? Complete our vendor feedback form about your experience with our procurement process.

BILLING PAYMENTS ONLY

                  

Corporate Correspondence

Nova Scotia Power Inc.

P.O. Box 848

Halifax, NS

B3J 2V7

Nova Scotia Power Inc.

P.O. Box 910

Halifax, NS

B3J 2W5



Nova Scotia Power Civic Address

1223 Lower Water St.,

Halifax, NS,

B3J 3S8

Nova Scotia Utility and Review Board

Nova Scotia Power is regulated by the Nova Scotia Utility and Review Board (UARB). Information on the regulatory role of the Board can be found at: www.nsuarb.novascotia.ca/content/electricity. Contact information for the Board can be found at: www.nsuarb.novascotia.ca/content/contact.

Dispute Resolution Officer

Many customer issues can be successfully resolved by contacting the Customer Care Centre. If Customer Care is unable to resolve your concern, you may wish to contact the Dispute Resolution Officer (DRO).

The DRO is not an employee of Nova Scotia Power or the Nova Scotia Utility and Review Board. The DRO manages regulation based customer issues. This can include billing disputes involving usage, and making payment agreements.

The DRO can be reached at:

nspdisputeresolution at gmail.com

1-877-428-6202

You may have feedback about Nova Scotia Power's services. Simply complete the form below and we will respond to you via email.

For service requests, please visit our Self-Service Options section. If you are inquiring about a donation request, please visit our Community Investment section.

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Are you moving or opening your business?  Use this online request form to connect your power.
To help us schedule your work in a timely manner, please submit your request 10 or more days in advance of when you'll need the power connected. Within 48 hours you'll receive an email confirmation with your service request number.




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Existing Nova Scotia Power account number (if applicable)


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Do you wish to give consent for another party to have full access to your account to perform business on your behalf?







We can connect or disconnect power between the hours of 8:00 a.m. and 4:30 p.m., Monday to Friday - no weekend or holiday calls. If you are connecting service with Nova Scotia Power, there is a $27.00 connection charge which will be applied to your first bill for the new location. There is no charge for service disconnection. Please ensure Nova Scotia Power has access to your meter at these times so that we may perform the required service.


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In submitting this form the customer acknowledges and agrees to the following conditions:

The applicant agrees to take and pay for electricity from Nova Scotia Power in accordance with this application and to accept and pay for such services according to the rates, rules and regulations of Nova Scotia Power Inc. (rates and regulations).

Commercial accounts may require a form of security; if a form of security is required, we will notify you once we process your request.

All commercial customers are required to sign an Electrical Service Contract which will be issued once your order has been processed.

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