Understanding Restoration Times
Estimating your restoration time
An estimated restoration time or ‘ETR’ is our best estimate of when your power will be restored. As soon as we know about your outage, we assign an ETR based on a number of factors – weather conditions, location of outage, suspected severity of damage, past outages in your area, and more. Once we’re able to assess the damage and identify anything else that may impact restorations (ex: unsafe situation, unplowed road), we’ll update the ETR.
Where can I find my ETR?
Customers can get the latest updates on estimated restoration times on our outage map at outagemap.nspower.ca, through our online outage reporting tool or by calling 1-877-428-6004.