To our customers,
We know that over the past year you have had a lot of questions about the cyber incident and the impacts on our billing systems.
For over a century, we have been a part of this province. Our 2,200 employees are your neighbours, friends, and families. We take our responsibility to provide an essential service seriously, and we are committed to earning your trust, one interaction at a time.
Here's what you can expect from us as we move forward:
The cyber incident disrupted our ability to read meters. We are working diligently to fix this.
Meter Reconnections
Most meters have been reconnected to our digital billing system. We expect this process to be complete by March 31, 2026. With the ability to remotely read meters restored, your bills will return to normal and the need to estimate bills will be significantly reduced.
No Penalties
To ease the transition, we are continuing to not apply late charges or penalties on outstanding balances and your credit score will not be impacted. We will provide notice before reintroducing any late fees.
Billing Accuracy
If you received an estimated bill, it will be reconciled automatically once your meter is read—either remotely or in-person. You will either receive a credit on your account or we can work with you to smooth out any amounts owing over future bills.
Many of you have additional questions and want to discuss options related to your bill. We are here to help.
Flexible Payment Options
Our team can provide interest-free payment plans or enroll you in Equal Billing to help manage monthly costs. If you need assistance, please call us at 1-800-428-6230.
In-person Support
We will continue holding community engagement sessions throughout 2026 to answer your questions directly.
Thank you for your continued patience and for the kindness you've shown to our teams and crews. You can learn more about billing here >
Sincerely,
The team at Nova Scotia Power
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