Standing Committee on Public Accounts: Opening remarks
On behalf of our entire team at Nova Scotia Power, thank you for the invitation to attend today’s committee meeting.
Read More about Standing Committee on Public Accounts: Opening remarksOur Customer Care team is hosting in-person support sessions
We know that recent challenges with estimated billing have caused frustrations and concerns, and that this year’s cyber incident has impacted you and your trust in us.
Our promise to all you—and all our customers—is where we’ve made mistakes, we will fix them. If we have overestimated or underestimated your bill, we will fix it. If you have overpaid, we will fix it.
We're holding a series of in-person community sessions across the province to help our customers understand the options related to their bills. Our team also continues to be available Monday through Friday from 8 AM to 6 PM for support over the phone at 1-800-428-6230.
Community Sessions
Dates and locations: Please visit here for the most up-to-date details on when and where the sessions are taking place in the community nearest you.
What to bring:
- Your power bill; this can be printed or electronic
- Optional: If you have an estimated bill (it will say at the top of your most recent bill), you can bring a photo of your meter. Learn more about these instructions here >
In addition to community sessions, we’ve brought in additional staff supporting Customer Care, taking calls, answering emails, and assisting with any questions or issues.
There is still a lot of work to do to get our billing systems reconnected to your meters. This functionality was lost in the cyberattack. Rebuilding our systems will take time, but progress is being made. We expect this work to be completed by the end of March 2026. In the meantime, our meter readers are out every day and will continue to be there until all meters have been reconnected. There will also continue to be no late fees or penalties on any unpaid amounts until our systems are restored.
Thank you for your patience and understanding as we work through this continuously difficult and evolving situation. We will continue to work hard to make things right and earn back your trust.
Share This Post:
Related Posts
Saving energy and money with MyEnergy Insights
MyEnergy Insights is a handy tool that can help give you more control over your energy usage. Having a better idea of how power is being used can help to manage your bill and increase your home’s efficiency.
Read More about Saving energy and money with MyEnergy Insights
Saving energy and money on your power bill
By making small changes in your daily habits, you can better control how and when you use energy, which will in turn help manage your power bill.
Read More about Saving energy and money on your power bill