The reliability of the electrical system is a key contributor to our province's economy and the quality of life for all Nova Scotians. Every year, we invest millions of dollars in new technologies, upgrading and replacing equipment, and other initiatives that help ensure the power goes out less often and comes back on quickly when it does go out. We’ve made a lot of progress in the last few years and the reliability of Nova Scotia’s electrical system is improving. Still, we know power outages are an inconvenience to our customers.
This section will help you learn more about power outages – what causes them, how we respond, and most importantly, how you can get real-time information on outages and when they’ll be restored.
See near real-time information on power outages and restoration times in your area. Browsing on a mobile device? See text-based outage information on your phone or tablet at nspower.ca/m.
We work hard every year to prevent outages by making investments in new technologies, upgrading and replacing equipment, and even tree trimming to help make the electrical system more reliable. But outages can and do happen for various reasons.
While prolonged outages are unusual, they can happen, so it’s best to be prepared. Here are some tips to make sure you’re ready.
If your power goes out, call us at 1-877-428-6004. We often learn about power outages when our customers report them to us, so you can help us find and restore a power outage quickly.
If your special health needs or those of a loved one depend on electricity, we want you to have the power outage information you need to make important decisions. Sign up for our Critical Customer Communication Program today.