Outage Centre

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Outage Centre

If your power goes out, call us at 1-877-428-6004 or report it online through our outage map.

You can find information below on current power outages and restoration times, how we plan for and respond to outages, and what you can do to be prepared.


See near real-time information about all power outages affecting our customers and report your outage online.


Learn about the features and functionality of the outage map.

Being Prepared

While prolonged outages are unusual, they can happen, so it’s best to be prepared. Here are some tips to make sure you’re ready.

Critical Customer Communications

If your special health needs or those of a loved one depend on electricity, we want you to have the power outage information you need to make important decisions. Sign up for our Critical Customer Communication Program today.

Certified electricians

If your meter mast is damaged, you need to make arrangements to have a certified electrician repair it before we can safely restore your power.

What causes outages?

We work hard every year to prevent outages by making investments in new technologies, upgrading and replacing equipment, and even tree trimming to help make the electrical system more reliable. But outages can and do happen for various reasons.

Finding and restoring outages

We often learn about power outages when our customers report them to us, so you can help us find and restore a power outage quickly.