Creating a smarter energy future for Nova Scotia
We’re modernizing Nova Scotia’s electricity grid to provide you with more convenience, reliability and control. The first step is upgrading current meters to smart meters — work that began in late 2019 and will be completed in 2021. Once all meters in the province are upgraded, we will begin turning on smart technology which will help customers better manage electricity costs, improve response time in the event of an outage, and make connecting or disconnecting power easier and faster.
Upgrading your meter: what to expect
The health and safety of our customers, employees, contractors and the communities where we operate, remains our top priority.
Customers will be notified in advance of their meter being upgraded. This includes receiving information through the mail, with bills, by regularly updating this website and by reaching out through telephone. On the day of the upgrade, a technician from our authorized contractor, Tribus Services, will let you know they're there, and while practicing physical distancing, will explain how the work will be performed. There is no charge and the upgrade is quick and easy; the entire upgrade typically takes less than 15 minutes to complete and should result in only a momentary loss of power.
Careful guidance and information have been provided to our technicians and they understand the measures they must take to keep themselves, and our customers, safe. For the latest information on our COVID-19 response visit nspower.ca/covid-19.
SMART METERS EXPLAINED
Smart meters are the standard in electrical meters. Approximately 70% of Canadian homes and businesses already have smart meters.
BENEFITS OF SMART METERS
Starting in 2021, smart meters will deliver enhanced services that put you in control of your energy use.
We started upgrading 500,000 meters in the fall of 2019, and plan to be finished in 2021.
FREQUENTLY ASKED QUESTIONS
We’ve listed answers to some of the most frequently asked questions on smart meters to help you find the information you need.
Have questions about smart meters? Our Customer Care team is here to help Monday to Friday 8:00am – 8:00pm by phone or email at firstname.lastname@example.org.
Process for selecting non-standard meter service from Nova Scotia Power
If you do not wish to upgrade to a smart meter, there is an opt out option available for a monthly fee. Click here for details or contact us.