Creating a smarter energy future for Nova Scotia
SMART METER UPGRADE UPDATE: Smart meter upgrades began on June 1 after our technicians were trained, and new personal protective equipment was deployed. On March 17, we suspended smart meter upgrades in order to comply with COVID-19 prevention recommendations and used this time to review and refine our safety protocols.
Upgrading your meter: what to expect
The health and safety of our customers, employees, contractors and the communities where we operate, remains our top priority.
Customers will be notified in advance of their meter being upgraded. This includes receiving information through the mail, with bills, by regularly updating this website and by reaching out through telephone. On the day of the upgrade, a technician from our authorized contractor, Tribus Services, will contact you, and while practicing physical distancing, will explain how the work will be performed. There is no charge and the upgrade is quick and easy; the entire upgrade typically takes less than 15 minutes to complete and should result in only a momentary loss of power.
Careful guidance and information have been provided to our technicians and they understand the measures they must take to keep themselves, and our customers, safe. For the latest information on our COVID-19 response visit nspower.ca/covid-19.
SMART METERS EXPLAINED
Smart meters are the standard in electrical meters. Approximately 70% of Canadian homes and businesses already have smart meters.
BENEFITS OF SMART METERS
Starting in 2021, smart meters will deliver enhanced services that put you in control of your energy use.
We started upgrading 500,000 meters in the fall of 2019, and plan to be finished in 2021.
FREQUENTLY ASKED QUESTIONS
We’ve listed answers to some of the most frequently asked questions on smart meters to help you find the information you need.
If you have any questions about your smart meter upgrade and what is means for you, please get in touch with us.
You can reach our Customer Care Centre from Monday to Friday 8:00 a.m. - 8:00 p.m. or email us at firstname.lastname@example.org