Smart Meters

Creating a smarter energy future for Nova Scotia

SMART METER UPGRADE UPDATE:  Smart meter upgrades began on June 1 after our technicians were trained, and new personal protective equipment was deployed. On March 17, we suspended smart meter upgrades in order to comply with COVID-19 prevention recommendations and used this time to review and refine our safety protocols.

Upgrading your meter: what to expect

The health and safety of our customers, employees, contractors and the communities where we operate, remains our top priority.

Customers will be notified in advance of their meter being upgraded. This includes receiving information through the mail, with bills, by regularly updating this website and by reaching out through telephone. On the day of the upgrade, a technician from our authorized contractor, Tribus Services, will contact you, and while practicing physical distancing, will explain how the work will be performed. There is no charge and the upgrade is quick and easy; the entire upgrade typically takes less than 15 minutes to complete and should result in only a momentary loss of power.

Careful guidance and information have been provided to our technicians and they understand the measures they must take to keep themselves, and our customers, safe. For the latest information on our COVID-19 response visit nspower.ca/covid-19.

smart meter tech