Smart Meters
Creating a smarter energy future for Nova Scotia
In the fall of 2019 we started a multiyear project to upgrade 500,000 electric meters in Nova Scotia to smart meters - an important first step in modernizing our electrical grid to provide customers with more convenience, reliability, and control over their energy use.
More than 90% of homes and businesses in the province have been upgraded to smart meters and work will continue throughout 2022 to upgrade those remaining.BENEFITS OF SMART METERS
Some of the many benefits of smart meter technology coming in 2022 include:
VIEW YOUR DAILY USAGE
Your NS Power MyAccount will be enhanced with MyEnergy Insights – a portal that will give you detailed analysis of your energy use broken down by appliance or equipment. It’s the information you need to better control your energy use and manage costs.
SET NOTIFICATIONS
Set-up personal energy use and billing notifications to help you control costs.
BILLING SUPPORT
Our Customer Care team can review your daily energy use with you and help resolve billing inquires more efficiently.
IMPROVED RESPONSE
Smart meters help us understand when and where outages happen, allowing for a faster, more efficient response.
FASTER CONNECTION
Connecting and disconnecting power can be faster and easier with on-site appointments not always needed.
REMOTE METER READING
In most cases, property visits will not be required to read meters and there will be fewer estimated bills due to meter access issues.
VIEW YOUR DAILY USAGE
Your NS Power MyAccount will be enhanced with MyEnergy Insights – a portal that will give you detailed analysis of your energy use broken down by appliance or equipment. It’s the information you need to better control your energy use and manage costs.
SET NOTIFICATIONS
Set-up personal energy use and billing notifications to help you control costs.
BILLING SUPPORT
Our Customer Care team can review your daily energy use with you and help resolve billing inquires more efficiently.
IMPROVED RESPONSE
Smart meters help us understand when and where outages happen, allowing for a faster, more efficient response.
FASTER CONNECTION
Connecting and disconnecting power can be faster and easier with on-site appointments not always needed.
REMOTE METER READING
In most cases, property visits will not be required to read meters and there will be fewer estimated bills due to meter access issues.
If you do not wish to upgrade to a smart meter, there is an opt out option available for a monthly fee. Visit the FAQs for details.
Need Additional Help?
If you still have questions about smart meters, please contact Customer Care at 1-800-428-6230 or email us.