Smart Meters

Creating a smarter energy future for Nova Scotia

We’re modernizing Nova Scotia’s electricity grid to provide you with more convenience, reliability and control. The first step is upgrading current meters to smart meters — work that began in late 2019 and will be completed in 2021. Once all meters in the province are upgraded, we will begin turning on smart technology which will help customers better manage electricity costs, improve response time in the event of an outage, and make connecting or disconnecting power easier and faster.

Upgrading your meter: what to expect

The health and safety of our customers, employees, contractors and the communities where we operate, remains our top priority.

Customers will be notified in advance of their meter being upgraded. This includes receiving information through the mail, with bills, by regularly updating this website and by reaching out through telephone. On the day of the upgrade, a technician from our authorized contractor, Tribus Services, will let you know they're there, and while practicing physical distancing, will explain how the work will be performed. There is no charge and the upgrade is quick and easy; the entire upgrade typically takes less than 15 minutes to complete and should result in only a momentary loss of power.

Careful guidance and information have been provided to our technicians and they understand the measures they must take to keep themselves, and our customers, safe. For the latest information on our COVID-19 response visit nspower.ca/covid-19.

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