Understanding Your Bill
We are providing billing to customers in two ways: estimated bills and physical meter reads.
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Understanding Your Bill
We are providing billing to customers in two ways: estimated bills and physical meter reads.
Available Services
Many essential services are still available. We're here to help—every step of the way.
Plugged In: Energy News, Tips & Ideas
Article
Dec 11, 2025
Our Customer Care team is hosting in-person support sessions
We know that recent challenges with estimated billing have caused frustrations and concerns, and that this year’s cyber incident has impacted you and your trust in us. We're holding a series of in-person community sessions across the province to help our customers understand the options related to their bills. Our promise to all you—and all our customers—is where we’ve made mistakes, we will fix them. If we have overestimated or underestimated your bill, we will fix it. If you have overpaid, we will fix it.
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Video
Nov 25, 2025
You Asked, We Answer: Why does my estimated bill seem high?
We know you have concerns about your estimated bills, and we want you to know it will be reconciled on your bill once your meter has been read.
Video
Nov 17, 2025
Answering your questions about estimated billing
We know that estimated bills have been causing some concern for our customers. To answer some of your more frequent billing questions, we talked with Chris, our Director of Customer Care, to learn more.
DID YOU KNOW?
Through our Five-Year Reliability Plan, we're investing $1.3 billion in upgrades and improvements. In particular, $265 million towards tree trimming and clearing and $916 million towards equipment replacements and upgrades, both of which will strengthen and harden our power grid against adverse weather and storms.
Learn how we maintain, strengthen, and continue to improve our system >