Our Commitment to You, Our Customers
Updates from our President and CEO
As President and CEO of Nova Scotia Power, my focus is on rebuilding Nova Scotians’ trust in our business through transparency. That starts with listening to you, our customers. What I’ve heard clearly is that trust isn’t given—it’s earned. And that means tasking our team with concrete actions to find solutions and holding ourselves accountable by tracking our commitments and progress.
Video
May 11, 2026
Our commitments to you
Our focus is on rebuilding Nova Scotians’ trust in our business through transparency. That starts with listening to you, our customers. What we've heard clearly is that trust isn’t given—it’s earned.
Article
Mar 09, 2026
My Commitments to You
Our new CEO & President, Vivek Sood, shares his commitment to rebuilding customer trust through transparency, improved billing accuracy, and strengthened reliability as the we move forward after last year’s cyber incident.
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Reliability
Our top priority is delivering safe, affordable, and reliable electricity every day to power your homes, businesses, and communities. We’re committed to improving the reliability of the power grid.
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