At Nova Scotia Power, time-of-day rates are only available to customers with electric-based heating systems that have the capacity to store heat (electric thermal storage). Most Nova Scotia Power residential customers are on one flat rate. You can find out more about our rates on our Rates and Tariffs page.
We know customers need help and flexibility right now. For at least the next 90 days, we won’t be charging late fees or disconnecting customers who can’t pay their bills. We’re also committed to working with customers to provide options and more time to pay. Our Customer Care team is ready to work with you. They can be reached at 1-800-428-6230.
We’ve also donated an additional $500,000 to the HEAT Fund which is available for families in Nova Scotia who live on a low income to help pay their energy bill. Customers that are unable to work due to the COVID-19 pandemic may qualify for the program. More information is available on our HEAT fund page.