COVID-19 Response

COVID-19 Response


As an essential service, we remain committed to delivering reliable power as well as protecting the health and safety of our customers and employees.

 

We’re here to help those still dealing with financial hardship and to support our communities through the gradual process of economic recovery.

 

We encourage you to stay safe and continue to follow all health protocols.


We're here for you


If you’re struggling to pay your bill, we’re here to listen, and work with you so you can stay as current as possible with your payments.

Call our Customer Care Centre at 1-800-428-6230 if you are facing hardships due to the pandemic, we are here to help.

The HEAT Fund


Residential customer facing financial difficulty can turn to the Home Energy Assistance Top-up (HEAT Fund) for assistance in paying their energy bill.

Assistance up to $400 is available per individual/family. Eligibility criteria for the HEAT Fund has been expanded for 2021 and the application deadline is extended indefinitely.

To learn more, go directly to the Salvation Army’s website, to download the application form.

 

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Nova Scotia COVID Relief Fund


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The Nova Scotia COVID Relief Fund supports low-income Nova Scotians who are struggling to pay their home heating or electric bill as a result of income loss due to the COVID-19 pandemic.

The Fund provides a one-time, on-bill credit to assist Nova Scotians in paying their home heating costs or electricity bills. Each household may be eligible for up to $400 in support.

To learn more, go directly to the Salvation Army’s website, to download the application form.

*If you have applied or received assistance from the HEAT Fund, you are still eligible to receive assistance from the Nova Scotia COVID Relief Fund.


Our new normal


Living, working and learning at home


We're spending more time at home. Whether you're working at home, learning at home or spending more time with family at home, this can mean an increased demand for energy, which can lead to higher energy bills.

Spending more time at home not only impacts our usage but so do colder outside temperatures. Did you know that up to 60% of your energy usage this time of year represents heating costs? The colder it is outside, the harder your heating system has to work to keep your home comfortable. Learn more here.

Our changing energy use 

Our everyday energy use may look different than it did. Our homes are now the hub of our lives. Home is where we are entertained and comforted when in-person social activity is restricted. This can mean the use of more lighting, electronic devices, and game consoles.

The number of people living in your home may also have increased at this time. You may have adult children that have moved home to do college or university courses online.

This increased time at home means an increased demand for energy. Here are some tips to help you control your usage and bring your energy costs down.


Living more at home

  • Most customers enjoy a room temperature between 19 and 22 degrees (66-71.5 Fahrenheit) and most homes have more than one heating zone (meaning multiple thermostats to adjust temperatures based on the usage of the room). Make sure you only heat the rooms you use.
  • Review the settings of your programmable thermostat and consider adjusting your settings to match any changes in your lifestyle.
  • Reducing the room temperature at night or when not at home is an effective way to save on your bill.
  • Run your dishwasher when the load is full.
  • Slow cookers can reduce your electricity consumption for cooking.  Make sure you select the right sized slow cooker and fill the pot effectively. Setting the correct cooking time and the right temperature is essential too. Depending on size, model and cooking time, a slow cooker may cost you 20-30 cents per use.
  • Baking can be a great hobby. Ovens can use a lot of electricity—costs depend on the size, model and baking time. A typical electric oven runs on about 2kWh of energy for 60 minutes of baking. That’s about 30 cent per hour.
  • Close your curtains at night to limit heat loss from windows

Working/Learning at Home

  • Use a power strip makes it easy to switch off at the end of the day.
  • Turn off your printer and other devices when not in use.
  • Proper lighting can help you focus on your task at hand. If you supplement daylight, choose LED lighting as it uses the least amount of electricity.

 

Our commitment to working safely


Here is what you can expect from our employees and our contractors working in the field:

  • Our teams will always wear job-specific protective gear, like masks, disposable gloves and face shields when appropriate.


  • We’ll continue to practice safe physical distancing. This means ensuring six feet between team members and our customers.


  • We will only enter your home when necessary and once risks have been carefully assessed.

More Information


Can you lower rates to off-peak rates during this difficult time?

At Nova Scotia Power, time-of-day rates are only available to customers with electric-based heating systems that have the capacity to store heat (electric thermal storage). Most Nova Scotia Power residential customers are on one flat rate.  You can find out more about our rates on our Rates and Tariffs page.

We know customers need help and flexibility right now. For at least the next 90 days, we won’t be charging late fees or disconnecting customers who can’t pay their bills. We’re also committed to working with customers to provide options and more time to pay. Our Customer Care team is ready to work with you. They can be reached at 1-800-428-6230.

We’ve also donated an additional $500,000 to the HEAT Fund which is available for families in Nova Scotia who live on a low income to help pay their energy bill. Customers that are unable to work due to the COVID-19 pandemic may qualify for the program. More information is available on our HEAT fund page.

I usually pay my bill in person at a Nova Scotia Power service centre, payment agent or bank. What options do I have?

  • Online Banking

Visit your bank's website and select Nova Scotia Power as a payee.

  • Pre-Authorized Payments

Set up automated payments and have your bills paid directly from your bank account. Click here.

  • Direct withdraw using MyAccount

Create a profile in MyAccount and set up recurring payments from your bank account. Click here

  • VISA or MasterCard Payments

Make a one-time or recurring paymentClick here


For more information, visit nspower.ca/pay-your-bill