COVID-19 Response

Our commitment to working safely


Here is what you can expect from our employees and our contractors working in the field:

  • Our teams will always wear job-specific protective gear, like masks, disposable gloves and face shields when appropriate.


  • We’ll continue to practice safe physical distancing. This means ensuring six feet between team members and our customers.


  • We will only enter your home when necessary and once risks have been carefully assessed.

More Information


Can you lower rates to off-peak rates during this difficult time?

At Nova Scotia Power, time-of-day rates are only available to customers with electric-based heating systems that have the capacity to store heat (electric thermal storage). Most Nova Scotia Power residential customers are on one flat rate.  You can find out more about our rates on our Rates and Tariffs page.

We know customers need help and flexibility right now. For at least the next 90 days, we won’t be charging late fees or disconnecting customers who can’t pay their bills. We’re also committed to working with customers to provide options and more time to pay. Our Customer Care team is ready to work with you. They can be reached at 1-800-428-6230.

We’ve also donated an additional $500,000 to the HEAT Fund which is available for families in Nova Scotia who live on a low income to help pay their energy bill. Customers that are unable to work due to the COVID-19 pandemic may qualify for the program. More information is available on our HEAT fund page.

I can’t pay my bill because I’ve been unable to work. What options do I have?

If you are facing hardships due to the pandemic, we are here to help. Call our customer care centre at 1-800-428-6230 if you are struggling to pay your bill to discuss options. The Home Energy Assistance Top-up (HEAT Fund) is also available to individuals and families in Nova Scotia who live on a low income to help with paying their energy bill. More information can be found on the HEAT Fund page.

I usually pay my bill in person at a Nova Scotia Power service centre, payment agent or bank. What options do I have?

  • Online Banking

Visit your bank's website and select Nova Scotia Power as a payee.

  • Pre-Authorized Payments

Set up automated payments and have your bills paid directly from your bank account. Click here.

  • Direct withdraw using MyAccount

Create a profile in MyAccount and set up recurring payments from your bank account. Click here

  • VISA or MasterCard Payments

Make a one-time or recurring paymentClick here


For more information, visit nspower.ca/pay-your-bill