COVID-19 Response

COVID-19 Response


As an essential service, we remain committed to delivering reliable power as well as protecting the health and safety of our customers and employees.

 

We’re here to help those still dealing with financial hardship and to support our communities through the gradual process of economic recovery.

 

We encourage you to stay safe and continue to follow all health protocols.


We're here for you


If you’re struggling to pay your bill, we’re here to listen, and work with you so you can stay as current as possible with your payments.

Call our Customer Care Centre at 1-800-428-6230 if you are facing hardships due to the pandemic, we are here to help.

The HEAT Fund


Residential customer facing financial difficulty can turn to the Home Energy Assistance Top-up (HEAT Fund) for assistance in paying their energy bill.

Assistance up to $400 is available per individual/family. Eligibility criteria for the HEAT Fund has been expanded for 2021 and the application deadline is extended indefinitely.

To learn more, go directly to the Salvation Army’s website, to download the application form.

 

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Nova Scotia COVID Relief Fund


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The Nova Scotia COVID Relief Fund supports low-income Nova Scotians who are struggling to pay their home heating or electric bill as a result of income loss due to the COVID-19 pandemic.

The Fund provides a one-time, on-bill credit to assist Nova Scotians in paying their home heating costs or electricity bills. Each household may be eligible for up to $400 in support.

To learn more, go directly to the Salvation Army’s website, to download the application form.

*If you have applied or received assistance from the HEAT Fund, you are still eligible to receive assistance from the Nova Scotia COVID Relief Fund.


Our commitment to working safely


Here is what you can expect from our employees and our contractors working in the field:

  • Our teams will always wear job-specific protective gear, like masks, disposable gloves and face shields when appropriate.


  • We’ll continue to practice safe physical distancing. This means ensuring six feet between team members and our customers.


  • We will only enter your home when necessary and once risks have been carefully assessed.

More Information


Can you lower rates to off-peak rates during this difficult time?

At Nova Scotia Power, time-of-day rates are only available to customers with electric-based heating systems that have the capacity to store heat (electric thermal storage). Most Nova Scotia Power residential customers are on one flat rate.  You can find out more about our rates on our Rates and Tariffs page.

We know customers need help and flexibility right now. For at least the next 90 days, we won’t be charging late fees or disconnecting customers who can’t pay their bills. We’re also committed to working with customers to provide options and more time to pay. Our Customer Care team is ready to work with you. They can be reached at 1-800-428-6230.

We’ve also donated an additional $500,000 to the HEAT Fund which is available for families in Nova Scotia who live on a low income to help pay their energy bill. Customers that are unable to work due to the COVID-19 pandemic may qualify for the program. More information is available on our HEAT fund page.

I usually pay my bill in person at a Nova Scotia Power service centre, payment agent or bank. What options do I have?

  • Online Banking

Visit your bank's website and select Nova Scotia Power as a payee.

  • Pre-Authorized Payments

Set up automated payments and have your bills paid directly from your bank account. Click here.

  • Direct withdraw using MyAccount

Create a profile in MyAccount and set up recurring payments from your bank account. Click here

  • VISA or MasterCard Payments

Make a one-time or recurring paymentClick here


For more information, visit nspower.ca/pay-your-bill