Blog Listing

What is load shedding? And why is it helpful?

Due to the extreme cold temperatures in parts of Nova Scotia causing significant demand for energy on the system, short temporary power outages may take place across the province.

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A car parked in a place covered with deep snoow

Preparing for extreme cold

With extreme cold temperatures affecting our province this weekend, we're preparing our customers and the grid for this high demand in energy.

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Community Reliability Meeting: A Letter to Antigonish

From tree trimming to right-of-way clearing and outages, we covered topics relating to the reliability of service in your area. If you weren't able to join us, here are some updates from the meeting.

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Our Customer Care team is hosting in-person support sessions

We know that recent challenges with estimated billing have caused frustrations and concerns, and that this year’s cyber incident has impacted you and your trust in us. We're holding a series of in-person community sessions across the province to help our customers understand the options related to their bills. Our promise to all you—and all our customers—is where we’ve made mistakes, we will fix them. If we have overestimated or underestimated your bill, we will fix it. If you have overpaid, we will fix it.

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Community Reliability Meeting: A Letter to Albert Bridge

Thank you for joining us at our second reliability meeting in your community. If you weren't able to attend, here's a helpful recap of what we discussed with your neighbours.

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Natural Resources and Economic Development Committee: Opening remarks

Thank you for inviting us to today’s committee meeting. We recognize that the recent cyber event has affected the trust we have built with our customers, and I want to acknowledge and apologize for the concern and disruption this has caused.

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Community Reliability Meeting: A Letter to River Hebert-Joggins

We are committed to keeping you informed and making sure you have the reliable power service you deserve. Here is a recap of the recent reliability meeting in your community.

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Staying safe on Halloween

Halloween is almost here! As excitement builds across the province, remember to keep safety in mind—check out these tips to help everyone enjoy a fun and safe night.

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Preparing for storm season

In Nova Scotia, we are used to unpredictable weather conditions, but there is a time of year where we need to be particularly alert and prepared: storm season.

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Community Reliability Meeting: A Letter to Tatamagouche & Surrounding Communities

Thank you for those who joined us at this community meeting. If you were unable to attend, here's a recap of the highlights.

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Public Safety

While there is certainly a lot to enjoy in Nova Scotia, the summer brings several safety considerations to keep in mind as our teams continue their work in communities across the province.

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Standing Committee on Public Accounts: Opening remarks

On behalf of our entire team at Nova Scotia Power, thank you for the invitation to attend today’s committee meeting.

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Community Reliability Meeting: A Letter to Queens County

Thank you to everyone who recently attended our community meeting in Queens County. We truly appreciated the chance to engage in thoughtful conversation and address your questions in person.

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Community Reliability Meeting: A Letter to Hammonds Plains & Lucasville

Thank you to those who recently joined us at the community meeting in Hammonds Plains. We appreciate the opportunity for meaningful, engaging conversation and to answer your questions directly.

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Our ongoing commitment to reliability

Our customers deserve power they can count on. To ensure we are providing reliable service, there are performance standards in place that are set by the Nova Scotia Energy Board.

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Saving energy and money with MyEnergy Insights

MyEnergy Insights is a handy tool that can help give you more control over your energy usage. Having a better idea of how power is being used can help to manage your bill and increase your home’s efficiency.

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Saving energy and money on your power bill

By making small changes in your daily habits, you can better control how and when you use energy, which will in turn help manage your power bill.

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Community Reliability Meeting: A Letter to Merigomish

We know our customers have been challenged and frustrated by outages and we want you to know what we're doing to improve reliability in your community.

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Community Reliability Meeting: A Letter to Glace Bay

Members of our team recently held a community meeting in Glace Bay to talk about recent power outages and what we are doing to improve reliability of service.

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Creating a stronger, more resilient electrical grid

We’re building the grid of the future—one that uses real-time monitoring and automation to more quickly detect and address issues on the power grid.

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What caused power outages in 2024?

We get a lot of questions on what causes the power outages, so we're breaking down the outages from last year.

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The ins and outs of planned outages

We know that you count on reliable service to power your daily lives. We’re committed to our plan to improve reliability and strengthen our electrical system. To perform some of this work, there are times when we need to schedule planned power outages.

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NSP Amherst-134

Are you cyber smart? How to spot an online scam

Online scams are becoming more sophisticated every day, with cyber criminals taking advantage of our growing reliance on technology in our daily lives. We’ve shared a few reminders so you can make smart decisions and protect yourself from cyber threats.

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Shift to save on our Time-of-Use Rate Pilot

To save money on the Time-of-Use Rate Pilot, adjust your daily energy habits. By making small changes to your weekly routine and planning ahead for winter weekday peak hours, you can achieve significant yearly savings.

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Powering Our Communities: Energy upgrades for Souls Harbour Rescue Mission

Through its partnership with Nova Scotia Power, LMMW Group, and Efficiency Nova Scotia, Souls Harbour has upgraded their facilities to improve energy efficiency, cut costs, and reinvest savings into community programs.

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Storm Safety & Preparedness Checklist

As Nova Scotians, we can always count on occasional bouts of stormy weather throughout the year. Whether we're expecting a hurricane or snow storm, the best thing each of us can do is be prepared.

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Community Reliability Meeting: A Letter to Merigomish

Members of our Reliability team recently held a community meeting in Merigomish to talk about reliability of power service. We know our customers have been challenged and frustrated by outages and we want you to know we take our commitment to improving reliability seriously.

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Stay cool this summer while saving money and energy

As the temperature goes up, keep your power bill down with these tips to beat the heat while saving energy.

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Greg and Tracy’s Heat Pump Story: Comfort and efficiency for a busy family

To support their busy lifestyle, Greg and Tracy needed a low-maintenance, energy efficient home that could accommodate their family—and beloved pets.

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Staying safe during electrical storms

It’s no coincidence that Lightning Safety Awareness Week falls during the start of thunderstorm season in Nova Scotia. Protect yourself during electrical storms with these simple tips.

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Community Reliability Meeting: A Letter to Victoria County

Members of our Reliability team had a great conversation with community members and elected officials in Victoria County at a recent community meeting to talk about reliability of service in their area.

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Community Reliability Meeting: A Letter to Lunenburg County

We recently had the opportunity to work with local officials to hold a community meeting to talk about reliability of service in Lunenburg County. Director of Reliability, Paul Dandurand, is expanding upon our investments and efforts to improve reliability in the area.

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Building the Grid of the Future, Together: Learning from Smart Grid Nova Scotia

The grid of the future will be powered by renewable energy—and it must also be reliable and resilient. We can’t get there without doing things differently.

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Powering Your Community: Meet our Reliability Advisors

Meet our Reliability Advisors: The team dedicated to working with customers to answer questions and communicate the work we’re doing in their community to reduce power outages.

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Trust, Catherine, and Jehosheba’s Heat Pump Story: A cozy, warm, welcoming home

Finding a quiet, warm home in Nova Scotia was a must after immigrating from the Southwest of Africa. Thanks to their heat pump, they have one less thing to think about while leading busy lives.

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Leading the Charge: Phil’s eco-friendly journey

Through his personal experiences and practical tips, Phil is sharing his journey towards environmental stewardship and his passion for turning every day into Earth Day.

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Dana and Dar: A cozy, energy-efficient home

As Dana & Dar transition from fossil fuels, they knew a heat pump was a step in the right direction for their cozy home on the South Shore.

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Get to Know Dion, Operations Manager

Dion oversees all our power line technicians and depots from Amherst to Canso. He's learning about energy delivery and supporting our teams and crews in working safely to serve our customers.

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You Asked, We Answer: What caused Saturday’s transmission line outage?

We asked Jill Searle, Director of Control Centre Operations, to explain this weekend’s transmission line outage and answer your most asked questions.

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A renewable energy spotlight on International Women’s Day

Through an honest discussion with Joanna Osawe and Lia MacDonald, we’re diving into the achievements, challenges, and aspirations of women working in a traditionally male-dominated field: the energy sector.

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The Path to 2030: Nova Scotia’s clean energy future

We are working toward 80% renewable energy by 2030 and becoming net-zero by 2035.

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Charging Forward: Atlantic Canada’s largest grid-scale battery facilities

Grid-scale batteries will help shape our energy future. They enable us to store renewable energy and bring it to the grid when we need it most.

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A Yellow Hat Electrical Engineer

Electricity 101: Our Substations

Have you ever wondered how electricity travels to your home? Or about what happens after electricity is made in our power plants? We asked Adam King, Manager of Substation Operations, to tell us a little bit about the role substations play in delivering electricity to our communities.

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You Asked, We Answer: Storm Outages

We asked our Storm Lead, Jill Searle, to answer some of the most common questions related to power outages.

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You Asked, We Answer: Outages & Estimated Restoration Times

During a power outage, our team uses the best information we have at the time to give customers the most accurate estimate of when they can expect their power to be restored.

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Celebrating Diwali

Observed by more than a billion people from a variety of faiths, the five days of Diwali are marked by prayer, feasts, fireworks, family gatherings, and charitable giving. Learn more about light over darkness from our team members Shiva and Riddhima.

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Collaborating With Communities on Our Energy Future

We have a collective mission to reduce greenhouse gas emissions and fight the effects of climate change. With that comes an entirely new clean energy and clean tech sector that is playing a key part in the province’s economic future. Nova Scotia Power has an important role in supporting the historic growth and development we are seeing—and we recognize the critical role that municipalities play, too. Together we can make big changes happen for the future of our communities.

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Now it Can Be Told: NS Light and Power’s Top-Secret War Efforts

In a daring move during World War II, senior naval staff sought help from NS Light and Power to combat the Nazis' high-tech magnetic mines and torpedoes targeting Allied ships. The solution was "degaussing", a technology involving mines or wire coiled around ships' decks to neutralize their magnetic profiles, a vital defence strategy implemented on ships from various nations entering Halifax's port.

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Beware of phantom energy

How can you combat phantom electricity in your home?

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Hurricane Fiona: One year later

It’s hard to believe it’s been one year since Hurricane Fiona made landfall. Described as having the power of Hurricane Juan, and the size of Hurricane Dorian, Fiona was a record-breaking storm, bringing the greatest impact in our province’s history.

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