Understanding Your Bill
Meters are now being reconnected to our billing system. As meters are reconnected, more customers will receive a bill based on actual usage.
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Understanding Your Bill
Meters are now being reconnected to our billing system. As meters are reconnected, more customers will receive a bill based on actual usage.
Available Services
Many essential services are still available. We're here to help—every step of the way.
Plugged In: Energy News, Tips & Ideas
Article
Jan 23, 2026
Preparing for Extreme Cold
Temperatures in parts of Nova Scotia could get into the –20s, and this type of cold puts significantly more demand for electricity on the system. This demand is caused when our customers’ need for heating significantly increases. In extreme cold temperatures, more people also stay home, using other sources of energy like lights and appliances to avoid the cold outside.
That’s why our team
Read More
Video
Nov 25, 2025
You Asked, We Answer: Why does my estimated bill seem high?
We know you have concerns about your estimated bills, and we want you to know it will be reconciled on your bill once your meter has been read.
Video
Nov 17, 2025
Answering your questions about estimated billing
We know that estimated bills have been causing some concern for our customers. To answer some of your more frequent billing questions, we talked with Chris, our Director of Customer Care, to learn more.
DID YOU KNOW?
Through our Five-Year Reliability Plan, we're investing $1.3 billion in upgrades and improvements. In particular, $265 million towards tree trimming and clearing and $916 million towards equipment replacements and upgrades, both of which will strengthen and harden our power grid against adverse weather and storms.
Learn how we maintain, strengthen, and continue to improve our system >