Paperless billing is a convenient summary of your bill emailed directly to your inbox. The email notification provides your amount owing, payment due date, and the option to view your full bill and usage history. Your electronic bill looks exactly the same as your paper bill.
Once you have completed the last step, you will receive an email from MyAccount. Simply click on the link in the body of the email to complete registration.
SECURE: Access your account with your email address and password. Security questions protect your information.
CONVENIENT: You can set reminders to ensure you never miss a payment. You can also set automated payments.
EASY: Your payment history, bill balance, amount owing is all at your fingertips.
When the payment status is SCHEDULED, you can still change the payment amount or cancel the payment. To do this, go to the payment section of MyAccount.
Once the payment status is changed to PENDING, it cannot be canceled or modified. Contact Customer Care if you paid an account in error and need to make adjustments. You can reach us at 1-800-428-6230.
When a recurring payment is made on e-pay it goes through a few different stages as it is processed.
Payment status can be monitored as it goes through different stages of processing. This can be done from the Payment section of the portal.
To cancel self-serve payments:
We accept Visa or MasterCard payments using EZPay. Learn more about our payment options.
