Paperless Billing

Receive your Bill Online with Paperless Billing


Make the convenient and environmentally-friendly choice to go paperless and receive your bills online.

You can use MyAccount as a convenient and secure way to pay your electricity bill with the click of a mouse. Simply create a MyAccount profile and self-manage your payments.

Payments are processed within two business days.

HOW TO SIGN UP


  1. Log in or sign up to MyAccount.
  2. Select Billing and Payments.
  3. Go to the Payment section and select “View & Add Payment Accounts”.
  4. Add your bank account information to your profile –agree to the Pre-Authorized Payment terms by clicking the check box.
  5. You may now set up a reoccurring payment or make one-time payments.

When setting up a recurring payment if you select the default option, Automatic, the total amount of the bill will be extracted from your payment account. For equal billing customers, this would be your monthly budget amount. Automatic payments will begin with the next bill issued after your chosen start date; any current balance should be paid separately.

FAQS:


How can my scheduled payments be changed or canceled?

When the payment status is SCHEDULED, you can still change the payment amount or cancel the payment. To do this, go to the payment section of MyAccount.

Once the payment status is changed to PENDING, it cannot be canceled or modified. Contact Customer Care if you paid an account in error and need to make adjustments. You can reach us at 1-800-428-6230.

What does the payment status mean?

 When a recurring payment is made on e-pay it goes through a few different stages as it is processed.

  • An upcoming payment due to be withdrawn from your account will display as SCHEDULED.
  • At the time of the withdrawal the status changes to PENDING. Once the payment has been processed by the bank it will change to either APPROVED or REJECTED.
  • Payments made toward bills outside of e-pay will be displayed in the Payment section with an APPROVED or REJECTED status.

Payment status can be monitored as it goes through different stages of processing. This can be done from the Payment section of the portal.

How do I change or cancel self-serve payments?

To cancel self-serve payments:

  1. Login to MyAccount.
  2. Select Billing and Payments.
  3. Go to the Payment section and select “View & Add Payment Accounts".
  4. Edit your bank account information, delete the bank account information or add another payment account.

How can I use my Credit Card?

 We accept Visa or MasterCard payments using EZPay. Learn more about our payment options.