Credit Monitoring Support for all Nova Scotia Power Customers
Wondering what to do next?

Here are some next steps and tips to help protect your personal information.

Sign up online for TransUnion's Credit Monitoring, myTrueIdentity®

We are offering five years of free credit monitoring to all customers of Nova Scotia Power, past and present. We encourage you to sign up online for the free subscription to TransUnion's comprehensive online credit monitoring and identity theft protection service, myTrueIdentity®.

 

What you need to know

If you received a letter from us, have your letter handy when you start the sign-up process online via the TransUnion myTrueIdentity® website. You'll need to enter the unique activation code provided in the letter to get started.

If you are a current or former customer who did not receive a letter, you can use our Customer Verification Form to validate your information and secure a unique code that you need to sign up for the service.

Be ready to answer security questions about yourself. To confirm your identity, myTrueIdentity® will ask security questions to ensure your protection. These are based on your own financial history.

Additional monitoring is available. Once you've signed up, go to "Alerts" in the navigation, click "Dark Web Monitoring", and fill out the fields you would like monitored for activity on the dark web. This is an optional process, but one that is helpful to better track your information. 

Important: Please complete the online myTrueIdentity® enrolment process in one session. For security reasons, the enrolment process cannot be paused or resumed after periods of inactivity.

What is the dark web?
These threat actors, and other cyber criminals, use a hidden part of the internet that is only accessible through special software—it is commonly referred to as the "dark web" and is known to be used by cyber criminals as a place to store and trade data.

Further Protection

Here are some additional steps you can take to further protect your personal information:

Review banking and credit card statements

Service Canada advises individuals affected by a breach to contact both TransUnion and Equifax and to also regularly review banking and credit card statements. If you notice any suspicious activity related to your Social Insurance number, report it to the police and contact the Canadian Anti-Fraud Centre at 1-888-495-8501.

 

Sign up for fraud alerts

Sign up for TransUnion and Equifax's fraud alerts by visiting their websites. If you don't have an email address or are not comfortable online, you can sign up by calling 1-800-663-9980 (TransUnion) and 1-800-465-7166 (Equifax). You can also request a copy of your credit report by calling these numbers.

Contact your financial institution

Contact your financial institution to discuss account monitoring and any additional protection support they may be able to offer.

We're here to help

We know this has been a scary and frustrating time for our customers, and we are sincerely sorry this has happened. Our team is focused on supporting customers and are here to help answer any questions you may have. We are here for regular business from 8AM to 6PM, Monday through Friday. Please contact us at 1-800-428-6230.

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Stay Alert

During cyber incidents like the one we're currently experiencing, malicious actors may attempt to take advantage of the situation. Be cautious of suspicious emails, texts, or calls claiming to be from Nova Scotia Power, and don't click on unknown links or share personal information unless you're sure it's legitimate.