Highlights from Year One of Our Reliability Plan

 You expect—and deserve—reliable service. That’s why we’re held accountable to annual performance standards that measure how well we keep your power on and respond when you need us. 

With over 2,200 employees working in communities across the province, our teams are focused every day on maintaining and improving the power system, and your experience with us. 

Since introducing our Five-Year Reliability Plan (2025–2029) last year, we’ve invested approximately $205 million across the system. This work is focused on areas that will make a real difference for you and your neighbours—like tree trimming, replacing aging equipment, and modernizing the grid to improve reliability and support more renewable energy. 

Here’s what that work is starting to look like for you:  

As our Chief Operating Officer, Dave Pickles, said, outages are more than a number—they are disruptions to your day. “We understand how frustrating outages can be, and we know that customers measure reliability by their own experience, not by plans, statistics, or promises.” 

While we plan carefully and work closely with customers, stakeholders, and the Nova Scotia Energy Board, unexpected events can still happen. In 2025, the cyber incident disrupted our operations and affected our ability to conduct business as usual. 

We are measured against 14 performance standards, and in 2025 we achieved nine of them. Of the five we missed, some were related to the cyberattack—resulting in things like higher number of estimated bills and longer-than-usual call wait times at our Customer Care Centre—as well as complex outages, such as motor vehicle accidents that can damage multiple poles and take longer to restore. 

Missing targets matter—to you and to us. We take full responsibility for these results.     

And our work is not done. 

We're continuing to invest $45 million per year in tree trimming over the next two years, increasing it to $60 million the year after that. We’re also replacing older infrastructure and raising equipment standards—like installing stronger poles designed to withstand increasingly severe weather. At the same time, we’re modernizing the grid so outages can be detected, isolated, and restored more quickly. 

Our teams are also advancing grid-scale battery storage, with three sites expected to be operational by the end of this year, along with a new transmission line between Nova Scotia and New Brunswick to strengthen reliability across the region. 

Improving reliability across a large, weather-exposed system takes time—and we know you want to see real progress. 

We’re focused on learning from challenges, listening to you, and continuing to invest in the work that will deliver more reliable service for you and your family.