MyAccount Automated Payments

MyAccount Automated Payments

Setting up automated payments in MyAccount gives you the convenience to quickly update your payment information or adjust your payment amount at anytime. Simply login or create a MyAccount profile.

Adding your bank details for the first time

  1. Log in to MyAccount
  2. Go to Your Wallet and select ‘Add Bank Account’
  3. Go to Auto Pay and select ‘Add Autopay’ to confirm the NS Power account and bank details you would like to use and save.

*Please note, your automated payment will take effect on the next bill that produces. The amount will extract on the due date of your bill.

 

Updating your bank details

  1. Log in to MyAccount
  2. Go to Your Wallet and select ‘Add Bank Account’
  3. Go to Auto Pay and click on the active Auto Pay that is already in place.
  4. Select the new bank account from the ‘Pay With’ dropdown and save.

How to Cancel Auto Pay

  1. Log in to MyAccount
  2. Go to Auto Pay and click on the active Auto Pay that is already in place
  3. At the bottom of the page, below the Save button, select ‘Delete your Autopay’

Pre-Authorized payments for those without MyAccount

If you do not have a MyAccount profile, we can help with pre-authorized payments by administering it for you. If you are already on this plan and need to update your banking information, please use the same form mentioned below.

What you need to know to get setup

  • You must complete an application form, click HERE, and send it back via mail, fax or email (information on the form).
  • In addition to completing the form, please provide a void cheque or a bank-issued direct deposit form with your application.
  • For bi-monthly billed customers, your NS Power account balance must be paid in full. For Equal Billing customers, your budget amount must be up to date.
  • Once setup, current bills will not be extracted. Your automated payment will take effect on the next bill that produces.

Making changes, updating your bank information or cancelling Pre-Authorized payments

  • To change your banking information, please complete the form HERE and provide a new void cheque or a bank-issued direct deposit form at least 10 business days prior to your next pre-authorized debit.
  • If you wish to be removed from pre-authorized payments, we require at least 10 business days notice prior to your next scheduled payment. You can submit your removal request in writing via mail, fax, email or contact Customer Care at 1-800-428-6230.

Other Ways To Pay