Contact Us

Talk to Us OnlineSend us questions or service inquiries. We reply to submitted requests as quickly as possible. Under most circumstances, that’s within 2 business days.

Power Outage Information 24-hours a day, you may listen to up-to-date restoration information and report a power outage, electrical hazard or damage to NS Power equipment.

• 1-877-428-6004 (toll free)

View real-time power outages and estimated restoration times.

Customer ServiceYou may reach our Customer Care Centre for customer service information or requests from Monday to Friday 8:00 am - 8:00 pm and Saturday 9:00 am - 5:00 pm

• 1-800-428-6230 (toll free)
• 428-6230 (Metro Halifax)
• 1-800-565-6051 (TTY / Hearing impaired) 
• 428-6940 (Metro Halifax TTY / Hearing impaired)

Bill Payments

Nova Scotia Power Inc.
P.O. Box 848
Halifax, NS
B3J 2V7

Find a local payment agent.

Corporate CorrespondenceNova Scotia Power Inc.
P.O. Box 910
Halifax, NS
B3J 2W5

Nova Scotia Power Civic Address

1223 Lower Water St,
Halifax, NS,
B3J 3S8

Media Inquiries

• 902-233-6015 (Evenings/Weekends)

Nova Scotia Utility and Review Board

1601 Lower Water St., 3rd Floor
P.O. Box 1692, Postal Unit M
Halifax, NS
B3J 3S3
(902) 424-4448

Nova Scotia Power is regulated by the Nova Scotia Utility and Review Board (UARB).