Outage Information

Here, you’ll find details on:

• What causes power outages
• What happens when you call us
• How to prepare for an outage before it happens
• How we restore your power
• Our critical customer communication program

Instructions to access outage information

To access mobile outage information, ensure that your mobile browser supports WAP/HTML and is enabled. Point your mobile browser to www.nspower.ca/m and click on "Live Outage Information". If there are no outages, you’ll see a message indicating this. 

If there are outages, the site will show:

• First page - A list of regions with outages (number of customers affected will appear in parentheses beside the region name).
• Second page - List of communities affected.
• Third page - List of areas affected with the community.
• Fourth page - Outage information page for that area.

Each outage information page will include:

• Description of the affected area
• Time of occurrence
• Number of customers without power
• Estimated Restoration Time
• Cause (if known)