Timeline and Process

Upgrading the meter on each home and business from Yarmouth to Meat Cove — and in every community in between — is a big job. We began this work in the fall of 2019 and we aim to be finished in 2021.

 

The following table shows the communities where smart meter upgrades are underway.

Community	Upgrades Begin
Bedford, Sackville	Started November 2019
Amherst, Tatamagouche	Started November 2019
Downtown Dartmouth, Burnside	Started January 2020
Truro	Started January 2020
Tantallon, St Margaret's Bay	Started February 2020
Dartmouth, Sheet Harbour, Guysborough, Sherbrooke	Started March 2020
Stellarton, New Glasgow, Antigonish, Pictou	Started March 2020
Clayton Park, Fairview, Spryfield, Sambro	Started June 2020
Port Hood, Inverness, Baddeck, Ingonish	Starting July 2020
Yarmouth, Shelburne, Liverpool	Starting July 2020
Sydney	Planning
Eastern Passage, Cole Harbour, Lawrencetown	Planning
Windsor, Wolfville	Planning
Halifax (Peninsula)	Planning

 

What to expect for your upgrade

• Customers will be notified in advance of their meter being upgraded. This includes receiving information through the mail, with bills, by regularly updating this website and by reaching out through telephone. On the day of the upgrade, a technician from Nova Scotia Power’s authorized contractor, Tribus Services, will contact the customer, and while practicing physical distancing, will explain how the work will be performed. There is no charge and the upgrade is quick and easy; the entire upgrade typically takes less than 15 minutes to complete and should result in only a momentary loss of power.

• Once all meters are upgraded across the province, we’ll begin turning on the smart technology inside the meter. Until then, how we serve you won’t change. You’ll continue to have your meter manually read every two months.

You have the choice to opt out from upgrading to a smart meter, in which case you will be selecting a non-standard meter service and will be charged a fee for providing that service. This is to ensure these costs are not passed on to all customers. Click here to learn more.

Customers who opt-out may, at any time, opt back in at no cost.