Upgrading the meter on each home and business from Yarmouth to Meat Cove — and in every community in between — is a big job. We began this work in the fall of 2019 and we aim to be finished in 2021.
The following table shows the communities where smart meter upgrades are underway.
|Bedford, Sackville||Started November 2019|
|Amherst, Tatamagouche||Started November 2019|
|Downtown Dartmouth, Burnside||Started January 2020|
|Truro||Started January 2020|
|Tantallon, St Margaret's Bay||Started February 2020|
|Dartmouth, Sheet Harbour, Guysborough, Sherbrooke||Started March 2020|
|Stellarton, New Glasgow, Antigonish, Pictou||Started March 2020|
|Clayton Park, Fairview, Spryfield, Sambro||Started June 2020|
|Port Hood, Inverness, Baddeck, Ingonish||Started July 2020|
|Yarmouth, Shelburne, Liverpool||Started July 2020|
|Isle Madame, Louisburg, Bras D'Or||Started September 2020|
|Digby, Kingston||Starting November 2020|
|Sydney||Starting November 2020|
|Eastern Passage, Cole Harbour, Lawrencetown||Planning|
What to expect for your upgrade
- Customers will be notified in advance of their meter upgrade. This includes receiving information through the mail, with bills, by automated phone calls and regular updates to this website. On the day of the upgrade, a technician from our authorized contractor, Trius Services, will knock on your door and while practicing physical distancing, explain the work being performed. There is no charge and the upgrade is quick and easy; the entire process takes less than 15 minutes to complete and you’ll experience a momentary loss of power.
- If you are currently enrolled in time-of-day (TOD) rates using a home heating system you will be notified in the same way, however, depending on the type of heating system you have, you may require a standalone timer to be installed at the same time as your smart meter upgrade. To learn more please visit the “Smart Meter Upgrades” section on the FAQ page.
- Once all meters in the province are safely upgraded, the smart technology will be turned on and you will begin experiencing the many benefits smart meters have to offer. Until then, how we serve you won’t change.
Opting out of the smart meter upgradeYou have the choice to opt out from the smart meter upgrade and retain your current meter in which case you will be selecting a non-standard meter service and will be charged a monthly fee for providing that service. This fee ensures that costs associated with continuing to use the non-standard meter service are not passed onto other customers who are using smart meters. Customers who opt-out may, at any time, opt back in at no cost. Click here to learn more.