What to Expect For Your Upgrade


The health and safety of our customers, employees, contractors and the communities where we operate, are our top priority. Careful guidance and information have been provided to our technicians and they understand the measures they must take to keep themselves, and our customers, safe. For the latest information on our COVID-19 response visit nspower.ca/covid-19.

Customers will be notified in advance of their meter being upgraded. This includes receiving information in the mail, with bills, regular updates to this website and by automated telephone calls.

  1. We’ll let you know we’re there and maintain our distance. 

    A technician from our authorized contractor, Tribus Services, will arrive between 8:00 AM and dusk, Monday to Saturday in a branded vehicle, wearing job-specific personal protective equipment, and carrying identification. Unless your meter is inside, they will not need to enter the premises.

  2. Upgrading the meter.

    The technician will remove your current meter and replace it with a new smart meter. The entire process takes less than 15 minutes and you will experience a momentary loss of power. Once the meter is replaced and power is safely restored, they’ll verify the meter is functioning properly.

  3. Confirmation the upgrade is complete. 

    The technician will leave information at your front door confirming the upgrade and safety check were completed.

Once all meters in the province are safely upgraded, the smart technology will be turned on and you will begin experiencing the many benefits smart meters have to offer.

Click here to see when we will be upgrading your community.

If you are currently enrolled in time-of-day (TOD) rates using a home heating system you will be notified in the same way, however, depending on the type of heating system you have, you may require a standalone timer to be installed at the same time as your smart meter upgrade. To learn more please visit the “Smart Meter Upgrades” section on the FAQ page.