If you are currently enrolled in time-of-day (TOD) rates using an Electrical Thermal Storage (ETS) unit your rates will not change with a new smart meter, but you may need a standalone timer to be installed at the same time as your meter upgrade. Here’s what you need to know:
- We will contact all TOD customers by mail, requesting they call our Customer Care Centre at 1-800-428-6230 so we can determine if their home heating system requires a timer. Only TOD customers who have an Electric Thermal Storage (ETS) unit that is connected to their meter will require this timer.
- If a customer requires a timer, we will book an appointment and will arrange for a certified electrician to visit their property. The electrician will install the timer and complete the smart meter upgrade. This process takes about an hour to complete with a momentary loss of power.
- If a customer does not require a timer, a technician will simply remove their meter and replace it with a new smart meter. This process takes less than 15 minutes to complete with a momentary loss of power.
Once all meters in the province are upgraded, we will begin turning on smart technology which will help customers better manage electricity costs, improve response time in the event of an outage, and make connecting or disconnecting power easier and faster.