Update on Hurricane Dorian

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Update on Hurricane Dorian

September 11, 2019

HALIFAX – As of this morning, Nova Scotia Power crews have restored service to approximately 85% of the more than 400,000 customers who lost power due to Hurricane Dorian. 
 
“We’ve made considerable progress but there is still much work to be done,” said Karen Hutt, President and CEO of Nova Scotia Power. “Our people on the front lines continue to be uplifted and inspired by the kind words and actions of our customers as they move from community to community restoring power.”

Nova Scotia Power has 368 power line crews, 81 forestry crews and 67 damage assessment teams dedicated to the restoration effort. This includes crews from New Brunswick, Newfoundland & Labrador, Ontario, Quebec, Maine and Florida. Additional resources arrive each day. As well, Nova Scotia Power is working with the Nova Scotia Emergency Management Office to prioritize restoration to critical infrastructure, and the Canadian Armed Forces is helping remove trees and debris. 

“I can’t say enough about the support of our public safety and emergency response partners,” Hutt said. “Last night, CFB Shearwater set up cots and hosted around 70 power line technicians, because we’d run out of hotel availability. They were able to graciously accommodate our visiting crews with just a few hours’ notice.

“As well, businesses large and small in communities throughout Nova Scotia have stepped up to help ensure our crews get fed – from the staff at the Snow Queen in Antigonish and various Sobeys and Superstore locations who’ve prepared boxed lunches for crews long before sunrise, to the Debert Hospitality Centre opening up Monday night to provide crews working in the area with late, end-of-shift dinner – the support has been overwhelming. So many, many Nova Scotians are pulling together to get through this.”

Crews continue to deal with fallen trees, which have taken down power lines and broken poles. Many of the repairs are complex. Damage includes an estimated 7,000 instances of lines broken by trees or with trees leaning on them, and 375 broken or leaning poles. 
While the majority of customers who lost power as a result of Dorian will be restored by end of day Wednesday, there remain complex outages that will take more time and effort to restore. Some single-customer outages now have an estimated restoration date of Thursday or Friday. Nova Scotia Power will be contacting customers who have had their restoration times changed. 

“We know it has been frustrating for customers to be without power,” Hutt said. “We’ve mobilized the largest storm response in our company’s history, and the crews are making steady progress despite the many challenges. We won’t stop until the job is done.”

To help ensure power is restored as quickly as possible, customers should check to see if their meter mast is damaged. The meter mast is the piece of equipment that connects power from the lines on the street to a customer’s home. If the meter mast is damage, it needs to be repaired before we can restore your power. To find an electrician in your area, call us at 1-877-428-6004 or visit www.nspower.ca/electricians.

Customers can stay up to date on estimated time of restoration via Nova Scotia Power’s outage map at outagemap.nspower.ca or call by calling 1-877-428-6004.