Nova Scotia Power storm restoration update

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Nova Scotia Power storm restoration update

December 29, 2017

HALIFAX, NS – Power has been restored to all but a handful of the 158,000 customers across Nova Scotia affected by a severe storm with wind gusts over 100 km/hour that began Christmas Day and continued into Boxing Day. Please note there have been subsequent outages since the Christmas Day/Boxing Day storm ended that also appear on our outage map.

The remaining customers affected by this week’s storm that have not been restored include a small number of customers in remote, hard to access locations such as Tancook Island, seasonal customers who agreed to low priority restoration status, and customers with damage to their electrical system which requires repairs.

Nova Scotia Power cannot restore power to customers who sustained damage to their electrical equipment until it is fixed. For example, if a customer’s meter mast is damaged, a certified electrician needs to make repairs before power can safely be restored. Nova Scotia Power is helping connect those customers with electricians. A list of electricians who are prepared to help can be found at www.nspower.ca/electricians.

Over the past few days, Nova Scotia Power has contacted all affected customers to provide updated information on estimated restoration times and offer those customers assistance. The utility and its contractors continue to work around the clock to complete restoration to all customers. Restoration for all customers without power will be completed today (FRIDAY).

The high number of damaged sites and hard to access locations has created the biggest challenge for restoration crews this week, which at one point totaled over 1200 sites across the province. Damage from the storm at these locations was extensive such as multiple trees on multiple spans of line, requiring a number of repairs before power could be safely restored.

Nova Scotia Power thanks customers for their continued patience throughout this restoration effort. The most up to date information on estimate restoration times can be found at outagemap.nspower.ca or by calling 1-877-428-6004.