Nova Scotia Power storm restoration update

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Nova Scotia Power storm restoration update

December 27, 2017

HALIFAX – As of 12:30 p.m. today (WEDNESDAY) Nova Scotia Power has restored power to all but 4,200 of the 158,000 customers who lost power during the severe windstorm that began Christmas Day and continued into Boxing Day.

“The crews worked through the night and did a great job,” said Steve Pothier, Nova Scotia Power Storm Lead. “As we get crews to scene, particularly in Western Nova Scotia, we are finding severe damage that is taking longer to repair – things like multiple trees on multiple spans of line, requiring a number of repairs before power can be restored. In Cape Breton, we are dealing with hazardous, icy roads. This has forced us to push back some of our estimated restoration times.”

For those customers who lost their power during the storm and remain out, estimated restoration times have moved from 11:30 a.m. today to 11:30 p.m. today. Smaller outages impacting 10 or fewer customers each will extend to 11:30 a.m. tomorrow.

“For these customers who lost their power during the storm and remain out, we have personnel on the ground going door-to-door to visually inspect the damage, and to offer any additional assistance we can provide to these customers,” Pothier said.

“We are extremely concerned about customers being without power during the bitter temperatures forecast for tonight. Fire departments in Port Medway and Mill Village have opened comfort centres today and we have opened our payment depots in Shelburne, Kentville, Stellarton, and Chester to serve as comfort centres.”

As of 12:30 p.m., fewer than 6,000 customers are without power. Approximately 4,200 of these are customers who went out as a result of the storm that began Christmas Day and continued through Boxing Day. An additional 1,800 customers have lost power since then, largely due to high winds; these customers will be restored by 11:30 p.m. tomorrow.

Nova Scotia Power has more than 700 people working on outage restoration, including 450 frontline personnel, made up of Nova Scotia Power crews and contract crews from New Brunswick and Nova Scotia, as well as 100 people staffing our customer care centre. Work won’t stop until all customers have their power restored.

Comfort Centres

Nova Scotia Power’s community depots in Shelburne, Kentville, Stellarton, and Chester are open 8 a.m. today to 10 p.m. serving as comfort centres for anyone who needs a place to warm up or recharge their phones. These are located at:
• Kentville -- 3 Calkin Dr
• Chester -- 96 Valley Rd
• Stellarton -- 26 Bridge Ave
• Shelburne -- 261 Ohio Rd

Additionally, two fire departments have opened comfort centres:
• Port Medway Fire Department -- 66 Port Medway Road
• Mill Village Fire Department -- 38 Medway River Road

Customers who need electricians

Nova Scotia Power cannot restore power to customers who sustained damage to their electrical equipment until they have an electrician make repairs. For example, if a customer’s meter mast is damaged, a certified electrician needs to make repairs before Nova Scotia Power can safely restore power. The meter mast is the tube that connects the service line to a customer’s home to their electric meter.

For customers who haven’t been able to find an electrician, here is a list of electricians who are prepared to help www.nspower.ca/electricians

Customer information and safety

Customers can get their latest estimated restoration by calling Nova Scotia Power at 1-877-428-6004 or checking outagemap.nspower.ca

Although the storm has passed, weakened trees still may fall onto lines causing outages. Customers can report outages to Nova Scotia Power by calling 1-877-428-6004. For customers who are still waiting for their power to be restored, please be safe. For any customers, please call us at 1-877-428-6004 if you see is a downed line, and check in on your relatives and neighbours.

A full list of safety tips is available at nspower.ca/outagecentre under “Being Prepared.”