Nova Scotia Power continues to repair storm damage and restore power to customers

» More in this section

Nova Scotia Power continues to repair storm damage and restore power to customers

December 28, 2017

HALIFAX, NS – Power has been restored to all but 350 of the 158,000 customers across Nova Scotia affected by a severe storm with wind gusts over 100 km/hour that began Christmas Day and continued into Boxing Day. Please note there have been subsequent outages since the Christmas Day/Boxing Day storm ended that also appear on our outage map.

 

There continues to be well over 700 people working around the clock on outage restoration, including 500 frontline personnel, made up of Nova Scotia Power crews and contract crews from New Brunswick and Nova Scotia.

 

“The sheer number of damaged sites our crews need to access is the biggest restoration challenge now,” said Matt Drover, Nova Scotia Power’s Storm Lead. “There are more than 300 outage locations that we need to access - 140 of those stem from the Christmas Day/Boxing Day storm. Many of the locations are quite isolated. Our Nova Scotia Power and contract crews are encountering damage such as multiple trees on multiple spans of line, requiring a number of repairs before power can be safely restored.”

 

Crews will assess damage to the remaining outages once they arrive on site and update specific estimated restoration times (ETR) accordingly. Customers can get their latest ETR by calling us at 1-877-428-6004 or checking outagemap.nspower.ca.

 

Nova Scotia Power is extremely concerned about customers being without power during the bitter temperatures. The utility’s community depots in Shelburne, Kentville, Stellarton, and Chester will reopen today at 8 a.m. as comfort centres for anyone who needs a place to warm up or recharge their phones. Other comfort centres will also be listed on nspower.ca as they are known. Nova Scotia Power locations open to assist customers include:

    • Kentville -- 3 Calkin Dr.

    • Chester -- 96 Valley Rd.

    • Stellarton -- 26 Bridge Ave.

    • Shelburne -- 261 Ohio Rd.

Please note that Nova Scotia Power cannot restore power to customers who sustained damage to their electrical equipment until it is fixed. For example, if a customer’s meter mast is damaged, a certified electrician needs to make repairs before power can safely be restored. Nova Scotia Power is helping connect those customers with electricians. A list of electricians who are prepared to help can be found at www.nspower.ca/electricians

 

“We would like to thank our customers for their patience throughout this restoration effort,” said Drover. “We are doing everything we can and we won’t stop working until everyone has their power back.”

For more information on Nova Scotia Power’s storm restoration efforts and safety tips, visit www.nspower.ca/outagecentre