More than 650 people working to restore power following severe winter storm

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More than 650 people working to restore power following severe winter storm

December 26, 2017

HALIFAX – A major storm rolled through Nova Scotia on Christmas Day into the early morning hours on Boxing Day, bringing strong winds gusting above 100 km/hour as the system moved across the province causing significant damage to the electricity system. Winds caused trees to fall into power lines, breaking utility poles, and snapping lines.

“Crews and staff worked safely to restore more than 95,000 customers since the storm hit yesterday,” said Matt Drover, Nova Scotia Power’s Storm Lead. “Today we have more than 650 people dedicated to storm restoration efforts, including contractor crews from Nova Scotia and our New Brunswick neighbours.”

In total, there are nearly 400 frontline personnel working to restore service to customers, including power line technicians, foresters, and damage assessment teams. Additionally, more than 250 support staff, including supervisors, work planners, schedulers, dispatchers, engineers, safety specialists, and customer care representatives, will be engaged in the effort.

Even with these extra crews, given the extent of the damage, Nova Scotia Power estimates the vast majority of customers will be restored by noon Wednesday, Dec. 27. Isolated outages impacting smaller groups of customers may take longer to restore depending on the damage and required repairs.

The latest estimated restoration times for each area of the province can be found at outagemap.nspower.ca. As Nova Scotia Power continues to assess damage throughout the day, these estimates may be updated.

As always during major storms, we are coordinating our restoration efforts with the Nova Scotia Emergency Management Office.

Although the storm has passed, weakened trees may still fall onto lines causing new outages. We ask customers to stay safe by treating all downed lines as electrified. Please stay away from downed electrical equipment and report them to Nova Scotia Power right away at 1-877-428-6004.

Customers without power should also check their household meter masts for damage. If damaged, a certified electrician must make repairs before we can safely restore power.

“We will work around the clock until all customers have their power back,” says Matt. “We understand it’s especially frustrating to experience an outage during the holidays, and we appreciate customers’ patience as our crews and support staff work safely to restore power as quickly as possible. “

Customers should continue to report outages to 1-877-428-6004. The latest outage information, including estimated time of restoration, can be found online at outagemap.nspower.ca.