Nova Scotia Power storm restoration update

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Nova Scotia Power storm restoration update

March 15, 2018

HALIFAX – Nova Scotia Power continues to work around the clock to restore power to the remaining 7,300 customers who lost power during a major winter storm that impacted the province this week. Approximately 1,000 additional customers have been affected by outages since the storm passed.

Heavy, wet snow and winds gusting to more than 110 km/h in some areas of the province on Tuesday caused damage to the power system, including broken poles, downed wires, and snow weighing trees onto power lines. High winds persisted throughout the day Wednesday, creating more damage to the electricity system in some communities, resulting in additional outages.

“Restoration overnight had to be paused in Western Nova Scotia to respond to a number of unanticipated high-priority safety situations, including downed wires and fire response calls,” said Sean Borden, Nova Scotia Power’s Storm Lead. “We expect to make good progress today, especially with contractor crews from New Brunswick and Quebec joining our restoration efforts.”

There are more than 800 people dedicated to storm response today, including powerline technicians, forestry crews, damage assessors, engineers, wiring inspectors, safety specialists, customer care representatives, work planners and supervisors. More than 150 external powerline technicians have joined the restoration effort this week from Nova Scotia, New Brunswick, Prince Edward Island, Quebec and Florida.

“We will be adjusting individual restoration times for customers this morning to better reflect our localized damage assessment and how long repairs will take in each community,” said Borden. “The number of individual outage locations scattered across the province has contributed to outage duration in some harder to access areas, but we will continue to work until all customers have their power back. We appreciate customers’ patience as we safely work to restore power as quickly as possible.”

Nova Scotia Power encourages customers without power to drop in to one of its Customer Service Centres from 8 a.m. to 8 p.m. for information on their outage, a hot beverage and to charge electronic devices. Customer Service Centres can be found at:

  • Kentville -- 3 Calkin Drive
  • Chester -- 96 Valley Road
  • Stellarton -- 26 Bridge Avenue
  • Shelburne -- 261 Ohio Road

 

Connecting customers to electricians

Nova Scotia Power cannot restore power to customers who sustained damage to their electrical equipment until they have an electrician make repairs.

For example, if a customer’s meter mast is damaged, a certified electrician needs to make repairs before Nova Scotia Power can safely restore power. The meter mast is the tube that connects the service line to a customer’s home to their electric meter.

Nova Scotia Power can help customers find an electrician. A list of electricians who are prepared to help is located here, nspower.ca/electricians, or customers can call 1-877-428-6004.

Customer information and safety

Customers can get their latest estimated restoration time by calling Nova Scotia Power at 1-877-428-6004 or by visiting outagemap.nspower.ca. If you see a downed wire, please stay away and report it by calling 1-877-428-6004. If you are concerned about an immediate public or personal safety risk, please call 911.