Your 2019 Meter Change

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Your 2019 Meter Change

Your regular meter is due for replacement to ensure compliance with Measurement Canada.

Annually across Canada meters are selected and checked by Measurement Canada or an accredited organization to verify they are operating to the standards of the Electricity and Gas Inspection Act.

 

Meters are tested and calibrated to ensure any electricity consumed is accurately measured. This routine maintenance also ensures the accuracy of your bill.

 

A meter change involves removing the existing meter and replacing it with another meter that has been tested and sealed. This work is performed by a trained NS Power employee between the hours of 8 AM and 5 PM Monday to Friday. 

 

You are not required to be present for this work. The process takes approximately 15 minutes, and we will leave a written notification to confirm that your meter has been successfully replaced. If we are unable to access the meter, we will contact you to schedule an appointment.

 

During the meter replacement, there will be a momentary loss of power. As a result, you will likely need to reset your clocks. Your new meter will also have a different meter number that will be reflected on your future bills.

 

For more information on this process, please refer to Measurement Canada.

 

⚠️ Do we have your up-to-date contact information?

In the rare instance we find a safety issue with your equipment, we will need to contact you. You can update your phone number along with other account information here

 

Frequently Asked Questions

 

When is my meter being changed?

Your meter will be changed by July 31, 2019. A NS Power technician will come to your property Monday to Friday between the hours of 8 AM and 5 PM.

 

Is this a smart meter?

No. Your regular meter was due for replacement to ensure compliance with Measurement Canada. The smart meter upgrade is in 2020.


What’s involved?

A meter change involves removing the existing meter and replacing it with another meter that has been tested and sealed. During the meter replacement, there will be a momentary loss of power. As a result, you will likely need to reset your clocks.

 

Do I need to be home?

No, you are not required to be present for this work. The process takes approximately 15 minutes, and we will leave a written notification to confirm that your meter has been successfully replaced. If we are unable to access your meter, we will contact you to schedule an appointment.

 

I work from home. Can I arrange a time for a meter change?

Yes. If the momentary power interruption could impact your work, you can request an appointment time. Just call us at 1-800-428-6230.

 

Will I have a new meter number?

Yes. You’ll notice a new meter number associated with your account the next time you receive your bill.

 

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Will my usage information still be available on MyAccount?

If you use MyAccount to view usage history, please select your new meter number to see your future electricity consumption information.

 

All usage history under the old meter number will continue to be available. 

 

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