Our Best Answer: How do I report an outage?


Report an Outage

If your power goes out, you have the option to report your outage directly from the outage map by clicking on the triangle icon, or by calling our customer care centre. It’s your choice!

Report your outage online in three quick steps. You just need your postal code and your phone number OR your NS Power account number.  You may report an outage from your cell phone, or any device with data, and we’ll receive it instantly.

Be sure to use our live outage map to stay up to date on the latest restoration information.

If you’d prefer to call, please contact our 24hr Power Outage Line at 1-877-428-6004.   When you call, you will automatically receive information about known outages in your area, including:

  • Location of the outage
  • Cause of the outage, if known
  • Estimated time when power will be restored

The information you receive will be based on the phone number you are calling from. Customer phone numbers are connected to 911 civic addresses in our records. If you need more information about your 911 civic address call 1-800-388-3911.

For more information about outages, please visit our Outage Information section. Once there, you’ll know more about;

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Outage Centre
view outage maP & REPORT YOUR OUTAGE ONLINE See near real-time information about all power outages affecting our customers andreport your outage online. ABOUT THE MAP Learn about the features and functionality of the outage map. Being Prepared While prolonged outages are un...
About the Map
Navigation HowdoI use the map? Panning To pan the map, use the arrow keys on your keyboard, or click a point on the map and then drag the map inany direction. Zooming To zoom in or out, click the corresponding button on the view control in the upper left corner of the map, or rotate the wheel o...
Make plans to be storm ready this winter
WINTER IS HERE In Nova Scotia, we all know that means nasty storms are on their way. Here are a few things to keep in mind before a potential outage: Make sure we have your most up-to-date information so that if you report a power outage, we can efficiently process it. Let us know if you or someon...
Post-Tropical Storm Arthur – Review of NS Power’s Storm Response
August 19, 2014 Post-Tropical Storm Arthur - Review of NS Power's Storm Response - Report Section 3 Appendices 3.01-3.31...
Nova Scotia Power outage restoration update
– Transmission interruptionsin Memramcook, New Brunswick, have shut down the transmission interconnection that links our two provinces. ... HALIFAX – Transmission interruptionsin Memramcook, New Brunswick, have shut down the transmission interconnection that links our two provinces. Power grids...
Nova Scotia Power submits Arthur report
Nova Scotia Power submitted itsreport to the Nova Scotia Utility and Review Board as part of anindependent review related to post-tropical storm Arthur. ... HALIFAX – This afternoon, Nova Scotia Power submitted itsreport to the Nova Scotia Utility and Review Board as part of anindependent revi...
Nova Scotia Power
{"Performance Standards"} Performance Standards Track our performance on our quarterly Performance Standards Report Card ......
Expert evidence refutes consultant allegations
Nova Scotia Power has filed expert evidence today (MONDAY) to refute the allegations Liberty Consulting Group has made inits 2012 Fuel Adjustment Mechanism (FAM) audit report. More expert evidence, along with NS Power’s reply evidence, will be filed tomo ... HALIFAX – Nova Scotia Power has filed...
Report Suspicious or Unsafe Activity
See or hear about something suspicious or unsafe? Reportit to us below. Suspect electricity theft? Please click here. ... Outage Centre Log In to MyAccount Facebook Twitter Instagram LinkedIn YouTube ... OutageInformation: 1-877-428-6004
Nova Scotia Power preparing for impending storm
HALIFAX – Nova Scotia Power is activating its Emergency Operations Centre (EOC) at 2 p.m. today, (JANUARY 24) in advance of animpending storm. “Weather forecasts are calling for heavy rain and high winds gusting 80 to 90 km/h across Nova Scotia beginning this evening and continuing into Friday,” ....
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