Nova Scotia Power set to roll out smart meters following UARB approval

HALIFAX –– An innovative, interactive and customer-focused energy future is on the horizon for Nova Scotia families and businesses. Today, the Nova Scotia Utility and Review Board (UARB) approved Nova Scotia Power’s plan to upgrade all customers to smart meters, which will provide customers with detailed and timely information about their energy use.

“This is an important step forward that will enable our company to better serve our customers,” says Karen Hutt, President and CEO, Nova Scotia Power. “Smart meter technology will allow us to create a more modern energy grid capable of supporting future innovation for years to come and help drive our objective of providing the best customer experience possible.”

The $133 million project to upgrade its existing analog and digital meters to smart meters comes at no additional costs for customers. Once the new smart meter network is up and running, customers will experience benefits such as access to more information about their daily energy use, more efficient power restoration during outages and more accurate billing by virtually eliminating bill estimates. Over the next 20 years, switching to smart meters will reduce costs in the electricity system by approximately $38 million, which will help Nova Scotia Power continue to provide rate stability to customers.

The latest smart meter technology will capture customers’ energy use in intervals as frequently as 15 minutes. This data will be sent several times a day to Nova Scotia Power through a safe, secure, and private wireless network that will be built as part of the project, whereas current meters require manual readings in-person.

After carefully reviewing the Board’s decision and conditions included as part of regulatory approval Nova Scotia Power plans to spend the next year building and testing the secure communication network as part of the project. During this time, meter installation planning will also be underway and further information will be communicated to customers on smart meters and how they can maximize their benefits. Customers will be contacted well in advance of any installation activity, which is expected to begin in late 2019.

For more information on Nova Scotia Power’s smart meter project, visit