Nova Scotia Power continues restoration efforts

HALIFAX, NS – Nova Scotia Power crews have been working around the clock to restore outages caused by the Christmas Day storm, which saw wind gusts that exceeded 100 km/h across Nova Scotia, in some areas reaching hurricane-force strength. The wind blew trees into power lines, broke poles, and snapped lines. Over 150,000 customers have been restored as of 5 a.m. today (Wednesday), which is more than 95 per cent of customers affected by this major storm.

“We are doing everything we can to get power back on for all customers,” said Matt Drover, Nova Scotia Power Storm Lead. “There are still more than 700 people working on outage restoration across the province, including 450 frontline personnel, made up of our crews and contractors from New Brunswick and Nova Scotia.”

As of early this morning, there are 7,500 customers who remain without power, primarily on the South Shore. This area saw some of the highest wind gusts in the province and the damage associated with the remaining outages is more severe than we expected. 

Nova Scotia Power expects to have the vast majority restored today by noon. Once we assess the specific damage associated with the remaining outages, we will update specific Estimated Time of Restoration (ETR). Customers can get their latest ETR by checking or by calling us at 1-877-428-6004.

Please note if a customer’s meter mast is damaged, a certified electrician needs to make repairs before we can safely restore power. We’ve confirmed a list of certified electrical contractors who will be available today to assist customers who need repairs.

Customers who are still waiting for their power to be restored are encouraged to stay safe and check in on relatives and neighbours. Nova Scotia Power has opened its payment depots in Shelburne, Kentville, Stellarton, and Chester as comfort centres for anyone who needs a place to warm up, have a coffee, or recharge their phones. These depots – which were opened to the public this summer to provide customer service – are serving as comfort centres today beginning at 8 a.m.:

  • Kentville – 3 Calkin Dr
  • Chester – 96 Valley Rd
  • Stellarton – 26 Bridge Ave
  • Shelburne – 261 Ohio Rd

Although the storm has passed, weakened trees still may fall onto lines causing outages. Nova Scotia Power asks that customers report outages and potential safety issues by calling 1-877-428-6004.

Nova Scotia Power understands it’s especially frustrating to experience an outage during the holidays, and appreciates customers’ patience while crews continue to safely work to restore power as quickly as possible in these challenging conditions.