Nova Scotia Power Crews Ready for Winter Storm

HALIFAX – Nova Scotia Power is ready to respond to today’s winter storm, with more than 300 field technicians, including contractors, in place across the province from Yarmouth to Cape Breton. The company’s full storm response team includes power line technicians, field supervisors, forestry crews, planners, damage assessors, engineers, safety and communication experts, and customer care representatives.

Crews have been working to restore power overnight and into this morning, restoring 655 customers along the south shore.

“We are expecting significant heavy wet snow, rainfall and winds up to 100 km/h across the province,” says Lia MacDonald, Vice President, Transmission, Distribution and Delivery. “We want our customers to know we are ready, and we are responding as it is safe to do so.”

Contractors from New Brunswick were also brought in last night to assist in storm response to ensure restoration work is completed as quickly and as safely as possible.

“We are working with Nova Scotia Public Health to ensure all safety protocols are in place to protect our crews and customers,” says MacDonald. “Contractors from New Brunswick have been isolating in their hotels while they wait to complete mandatory COVID testing before they are deployed to assist in power restoration.”

Restoration Priorities

In situations where there are multiple power outages, Nova Scotia Power restores power in phases to ensure critical services like hospitals can stay open before beginning work in other areas. Larger outages on transmission lines and in substations are restored ahead of smaller outages to restore electricity to the greatest number of customers.

The phases are as follows:

  • Phase 1 - Restoration of public safety issues and emergency situations
  • Phase 2 - Restoration of NS Power critical infrastructure such as transmission lines and substations
  • Phase 3 - Restoration of Emergency Management Office (EMO) critical infrastructure such as hospitals, shelters, and essential provincial and municipal services
  • Phase 4 - Restoration of main electrical feeders servicing communities and neighbourhoods
  • Phase 5 - Restoration of branch power lines servicing individual streets
  • Phase 6 - Restoration of individual homes and businesses

Nova Scotia Power is also coordinating closely with the Nova Scotia Emergency Management Office and has a team onsite to assist where needed.

Customer Safety

Nova Scotia Power encourages customers to plan for their safety. Some tips include having an emergency kit that includes flashlights, a battery-powered radio and fresh water, ensuring backup generators are installed properly outdoors, and charging electronic devices. If you lose power, turn off and unplug electrical equipment, such as televisions and computers to prevent damage when power is restored.

Outage Information

Customers can report outages and get estimated restoration times (ETR) online at or by calling Nova Scotia Power at 1-877-428-6004. 

ETRs will be posted and updated as our crews assess and repair any damage. In some cases, ETRs may change if conditions are unsafe or if a site is initially inaccessible by crews on the ground. Once crews are able to fully access the site and assess damage, the ETR may be updated.



About Nova Scotia Power
Nova Scotia Power Inc. is a wholly-owned subsidiary of Emera Inc. (TSX-EMA), a diversified energy and services company. Nova Scotia Power provides 95% of the generation, transmission and distribution of electrical power to more than 525,000 residential, commercial and industrial customers across Nova Scotia. The company is focused on new technologies to enhance customer service and reliability, reduce emissions and add renewable energy. Nova Scotia Power has over 1,700 employees and $4.1 billion in operating assets. Learn more at


Media contact:

Jacqueline Foster

Nova Scotia Power

(902) 233-6015