How to submit a photo of your residential meter

As the COVID-19 pandemic evolves each day, we’re evolving too. Our top priority is to continue to provide safe and reliable power to you every day. And in order to keep our teams and our customers safe, we've had to make some changes in how we do business. That means, to ensure we're practicing physical distancing, we've had to suspend some non-essential services like meter reading.

How will this impact me? 

We may need to estimate your bill using your electricity usage from the same season during the last 12 months.

As soon as it is safe, we'll return to our regular meter reading schedule. The good news is, once we're able to read your meter, your bill will be adjusted to capture your actual electricity usage. You will only pay for electricity you used. No more, no less.

What if I don't want my bill to be estimated?

No problem! You can take a photo of your meter and submit it to our Customer Care team. Your next bill will reflect this actual read and your usage.

To submit a photo, follow these simple steps:

  1. Take a photo of your meter. Make sure you capture the entire face of the meter, and that your photo is taken straight on and in the daylight. 
  2. Send it by email to home@nspower.ca, with the subject line "Photo Meter Read"
  3. Be sure to include your meter number, the account holder's name and the service address.

Still have questions? We're always here to help. You can reach out to our Customer Care team at 1-800-428-6230.


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