When the power goes out, all our efforts are focused on restoring your service as safely and as quickly as possible. During large disruptions we work to restore power in phases, making sure places like hospitals can stay open before we work in other areas.

Phase 1
Restoration of critical infrastructure – places like hospitals and locations of emergency services.

Phase 2
Restoration of community infrastructure – places like community centres and other important locations.

Phase 3
Maximum customer restoration.

Phase 4
Restoration of individual services.