When your power is out, we know you want it up and running as quickly as possible and you’d also like an estimate of how long it will take to restore service.
We provide you with an estimated restoration time to let you know how long your power might be out. Our estimated restoration times are based on what the “worst case scenarios.” might be. Often we are able to restore power earlier than we predict. Sometimes, it takes as long or even slightly longer than our estimate.
A number of factors are considered when we create an estimated restoration time. We think about:
- Where is the problem located and how difficult will it be for our crews to reach?
- What’s the weather like? Will bad roads delay our crews?
- Are there multiple outages because of a storm? If so, we’ll need to prioritize our work so that we restore as many customers as possible as quickly as possible.
If you are currently experiencing a power interruption, please call our outage line at 1-877-428-6004.