When the power goes out, we restore it as quickly and safely as possible. If your special health needs or those of a loved one depend on electricity, we want you to have the power outage information you need to make important decisions. Our Critical Customer Communication Program is designed for customers whose health is directly dependent on electricity. Such customers include those requiring oxygen machines or dialysis.
- Advance notice of planned power outages.
- Contact during unplanned power outages expected to last longer than four hours and information on the cause and the expected time power will be restored.
- Updates if the restoration time changes during the repairs.
- Contact your health care or medical service provider for advice on handling power outages.
- Plan other living arrangements, or make arrangements for an alternative power supply.
- Plan for alternate or additional oxygen supplies and other medical equipment as necessary.
All you need is a letter from your doctor or registered medical service provider describing the type of home/critical care you currently receive that is dependent on electricity.
Mail your letter to us at:
Nova Scotia Power
P.O. Box 910, Halifax, NS, B3J 2W5
Attention: Customer Service Manager, B15
Fax your letter to: 902-428-6108
Attention: Critical Customer Communication Program, Customer Service Manager, B15
If information such as your phone number, service address or medical circumstance has changed, please contact us at 1-800-428-6230 (428-6230 in metro Halifax) or update your account information online.