Update on power restoration

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Update on power restoration

January 31, 2016

HALIFAX, NS – Due to the amount of damage caused by this weekend’s storm, coupled with new outages that have happened today (SUNDAY), service to up to 3,500 Nova Scotia Power customers won’t be restored by midnight tonight.

Outages impacting fewer than 100 customers each –fewer than 10 customers in most cases – won’t be restored until Monday, with perhaps some customers in the hardest hit areas pushing into Tuesday. This totals approximately 3,500 customers impacted by 600 separate outage events.

“We are sorry that we were unable to complete the restorations as quickly as we thought we could,” said Paul Casey, NS Power Storm Lead and Senior Director of Transmission & Distribution. “We have all of our resources on this, and more than 100 crews from New Brunswick. We won’t stop working until every customer is back on.”

Nova Scotia Power is reaching out to try to contact each customer whose power won’t be restored tonight. A detailed list of the areas impacted is posted on the NS Power website at www.nspower.ca/under100. Most of the customers affected are on the Eastern mainland between New Glasgow and Goshen, and some are on Cape Breton Island.

Customers still without power should also check their own equipment for damage. It is essential that customers who have damage to their service mast – the tube that connects the service line to their house to the electric meter – have that damage repaired by an electrical contractor. This equipment belongs to the customer, and Nova Scotia Power can’t restore power until the service mast is repaired.

For up to date information, customers can call Nova Scotia Power’s outage line at 1-877-428-6004. Customer Care representatives are working throughout the evening and overnight to provide service and support.