Update on power restoration

» More in this section

Update on power restoration

February 2, 2016

HALIFAX, NS – Power crews continue to restore electrical service to Nova Scotians who lost power during and after the weekend’s winter storm. Nova Scotia Power expects to have all customers impacted by the storm restored by late this afternoon.

Crews worked steadily Monday night to restore power for customers. Between 6 p.m. and 6 a.m., crews restored power to almost 1,700 customers. As of noon today, there were 179 customers without power, including 85 single-customer outages. These are outages in which crews are clearing trees and making repairs to restore a single customer at a time.

“Nova Scotia Power prioritizes restoration work to restore the greatest number of customers first. This means that after destructive storms like this, we usually have a lot of single-customer outages at the end,” said Paul Casey, NS Power Storm Lead and Senior Director of Transmission & Distribution. “It’s frustrating for these customers. Quite often their neighbours have power, but they don’t. It’s not that we’ve missed them; we just have to tackle the bigger outages first.”

As of noon, Nova Scotia Power had no outages impacting more than 100 customers. A detailed list of outages affecting fewer than 100 customers each is posted on the NS Power website at www.nspower.ca/under100.

Nova Scotia Power crews continue to be supported by power line contractors from Emera Utility Services, Holland Power Services, K-Line Construction Ltd., Gagnon Construction, Tri-Wire Line Construction Inc., and New Brunswick Power, as well as forestry teams from Asplundh Tree Service, Lucas Tree Experts, GPF Contracting, and Atlantic Arborists.

“We’re very grateful for the assistance of the line crews that have come here from New Brunswick to help with restoring our customers, as well as the tree crews,” Casey said. “There is a strong tradition between our two provinces of this type of cooperation – we have each other’s backs.”

Once crews restore the final customers later today, they will begin doing non-outage clean-up, such as removing trees that are leaning over lines but not causing outages. They will also do “feeder sweeps,” looking for storm damage risks that need to be addressed to prevent future outages.

Restoration of larger outages:

  • Around 8 p.m. Monday, approximately 4,000 customers in and around Weymouth lost power when a protective device on a transformer in the Weymouth substation failed. This outage was unrelated to the weekend storm. Service was restored in stages, with some customers getting their power back at 11 p.m. between 8:30 a.m. and 9:30 a.m.
  • In the Goshen area, 269 customers lost power shortly after 1 a.m. Tuesday when a tree damaged in the weekend storm fell from outside the NS Power right-of-way onto a section of line and broke the line. The damage was to a feeder that runs for 40 kilometres through thick woods and fields. Six line crews and two tree crews worked to systematically patrol the line in sections and make repairs. Power was fully restored shortly after 11 a.m.

At the peak of the storm, approximately 67,000 Nova Scotia Power customers lost power as snow and ice covered trees made contact with power lines, downed lines, and broke poles. In the aftermath of storms like this, weakened trees can cause outages for days afterward, so further outages could occur later this week as a result of the storm.

Customers with damaged equipment:

Customers still without power should check their own equipment for damage. It is essential that customers who have damage to their meter mast – the tube that connects the service line to their house to the electric meter – have that damage repaired by an electrical contractor. This equipment belongs to the customer, and Nova Scotia Power can’t restore power until the service mast is repaired.

For up-to-date information, customers can call Nova Scotia Power’s outage line at 1-877-428-6004.